Customer Support Consultant

4 weeks ago

Sydney, Australia P3 Recruitment Full time

Up to $95k PLUS super salary package on offer
- WFH hybrid structure 2-3 days a week + NO out of office work
- Rare chance to work for a leading association for property professionals

We have had a brand new, extremely rare opportunity become available with our client, who is the leading industry association for real estate agents and property professionals. They are one of the largest and most influential associations of their kind, with thousands of members network wide. This peak industry body assists it's members to improve and build their businesses, minimise risk and protect their interests.

A key role has now become available for a seasoned and mature real estate professional to join this business in the role of Customer Support Consultant. Your key mandate in this role will be to offer practical and commercial advice to real estate and property members across a wide range of areas, including current and changing legislation, agency agreements, NCAT issues, tenancy/strata matters and sales advice.

**The Perks**
- Up to $95k PLUS super salary package on offer
- Extremely rare chance to work within one of the largest real estate and property associations
- Monday to Friday role only
- Work from home 2-3 days a week on a hybrid model
- Recently renovated, warehouse style Inner City office - open plan office + standing desks
- NO out of office travel or face to face meetings required
- 23 days annual leave
- Laptop and phone provided + world-class tech to make your job easier
- Longstanding staff members, great company culture and loads of support
- Work in a close-knit team of 4 - you will get full training and be paired up with a 'buddy' to settle you in
- Perfect role for a mature real estate professional looking to pivot away from a traditional agency role, OR an experienced PM, Department Head or Sales Agent looking to use their experience and knowledge to help others

**The Position**

In the role of Customer Support Consultant, your key responsibilities will include:

- Conduct follow up calls to members and workshop any detailed scenario-based questions and difficult matters with members of the team
- Assist the Marketing team with the dissemination of EDMs and marketing material, including media releases and website articles
- Actively cross sell other products/services, events and training programs to current members
- Prepare analytical reports and documents for management reviews, and assist with member compliance management, policy submissions and revisions
- Keep abreast of changes to real estate legislation and maintain/expand your professional knowledge of the real estate industry

**The Person**
- A seasoned career in real estate (10+ years) is essential - either in property management, sales, strata or trust accounting (a strong property management background is ideal, at a Department Head of Senior PM level)
- Current NSW Certificate of Registration and a Class 1 Licensee holder is essential
- Intricate knowledge of real estate legislation (including the Residential Tenancies Act), CPD requirements, compliance and property management and/or strata and sales best practices
- You will be a excellent listener who has great patience, customer service and interpersonal skills
- A critical and practical thinker who can successfully deliver advice and impart knowledge with confidence
- Sound negotiation and conflict resolution skills, and a top notch problem solver
- Strong organisational/time management skills, an eye for detail and the ability to work under pressure
- Excellent written and verbal communication skills, as well as sound IT/tech knowledge

This role is BRAND NEW today and is not to be confused with anything else advertised

Submit your CV by hitting **APPLY NOW** or contact:
**Lauren Jones**

**Mobile: 0434 376 835**

**Reference Number**:
BBBH7644_167661866446351

**Contact Details**:
Lauren Jones

**Profession**:
Real Estate & Property > Other

**Company**:

- P3 Recruitment

**Date Posted**:
17/02/2023

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