Customer Experience Consultant

4 weeks ago

Sydney, Australia Northbridge Recruitment Full time

ASAP Start - NSW Government Job Opportunity
- 8-month contract + view to extend
- $32 - $36/hr + super

**Customer Experience Consultant**

**Start Date: ASAP**

**End Date: 8-Months + view to extend**

**Location: North Sydney, NSW**

**Pay: $32 - $36/hr + super**

The Customer Experience Consultant is responsible for supporting the customer lifecycle process and providing a broad range of administrative support services to contribute strategic objectives, maximise student enrolments and support a culture of excellence in customer service.

**Key accountabilities**:

- Provide support to the customer lifecycle process such as initial enquiries, enrolment, on-boarding, ongoing customer consultation and administration to ensure a proactive, customer focused service that maximises customer engagement, issue resolution, acquisition, enrolment completion and retention
- Provide a broad range of high quality administrative support services to stakeholders including correspondence, submissions, system administration and other services to foster a collaborative approach with stakeholders that ensures a positive customer lifecycle experience
- Provide informed, targeted and timely course information advice to customers to maximise engagement and assist customers with vocational education and training decisions
- Support the development and ongoing improvement of the customer lifecycle process including recommending changes to procedures and information to ensure a structured, cohesive and comprehensive customer engagement strategy that delivers a customer centric experience
- Promote products and services throughout the customer lifecycle to increase customer uptake of products and services to contribute to customer satisfaction, revenue and business growth opportunities.

**Key challenges**:

- Prioritising workload and balancing competing demands and high volumes of work during peak periods to ensure high levels of support and high quality customer experience
- Maintaining knowledge of currency of systems, products and services to ensure that accurate information is provided to customers and stakeholders
- Maintaining confidentiality of customer information to ensure compliance with state and federal government legislation.
- Working flexibly as required and maintaining a collaborative approach with stakeholders to meet the requirements of the Customer Experience Team and the customer engagement objectives.
- Identifying customer segment target markets to ensure that appropriate services and support are provided.

Peka Arona

Recruitment Consultant

Number: 0478 091 547

3 Spring Street, NSW 2000 Australia

“We encourage people with disabilities and from other diverse backgrounds to apply. We do not discriminate based on disability.”

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