Customer Support Consultant
1 month ago
Type of position:
- Contingent- Department:
- Kzenvic- Location:
- Sydney- Date Posted:
- 06 April 2023Established in 1977, **King Living** an iconic Australian furniture designer, manufacturer and retailer that prides itself on design, innovation, and comfort.
Family owned and operated; **King Living** is now a global business with Showrooms in 7 countries including 2 manufacturing sites. Our global operations are managed out of our Turrella Office located in Sydney’s South, with a purpose-built Warehouse and Distribution centre in Smithfield, where we offer a hybrid working, working both from home and office.
**_At King Living we create simplicity in both living and in our working life._**
**About the role**
We are continuing to grow and have multiple vacancies available for customer service superstars to join our supportive, fun and collaborative team. You are the face and first touchpoint of our business, where you will be provided with full training, all the tools and resources you need, and ongoing coaching to ensure your success, and our success.
In your role as the Customer Support Consultant, your primary focus will be to ensure the needs of the customer to actively identify solutions and take overall ownership of customers’ enquiries relating to deliveries, warranty, non-warranty, service call outs and other general enquiries.
From first touch through to resolution across voice and digital channels, the Customer Support Consultant’s mission is to deliver exceptional customer support, guiding customers through the entire lifecycle while resolving any issues that arise on this journey.
**Your Typical Day**
- Deliver professional and empathetic customer support
- Answer customer enquiries within a timely and accurate manner
- Understand client's needs, build rapport, and foster a positive customer relationship
- Communicating issues to various departments
- Create and manage customer orders, service call outs and warranty claims
- Inform and educate customers on our products and services
- Provide thorough solutions to customer issues
- Capture and process customer interaction information
- Set clear time frames and expectations on when responses will be received & followed up
- Attend training, maintaining up to date and relevant knowledge on products, services, and policies
- Provide a wide range of support to other team members and departments
- Ad-hoc duties as required
**About you**
- Ideally you will come from a retail, hospitality, manufacturing, appliances, logistics, call centre or front facing customer service background with high volumes across voice and digital channels
- Computer literate with experience and or ability to work with CRM or ERP systems (Zen Desk/Sales force/Microsoft Dynamics/SAP - advantageous)
- High attention to detail and able to problem solve, resolve issues, and think on your feet to deliver the best outcome
- A team player who is collaborative and adaptable to assist the greater team when required
- Ability to learn quickly and thrive in a fast-paced environment
- A positive and fun disposition with a great smile and flexibility to get in and do what needs to be done
- Strong organisational skills and ability to multitask and effectively time manage
- A passion to deliver exceptional customer service including great follow up
- Be self-driven and able to work autonomously or in a team environment
- Previous experience working in a similar role is desirable but not essential
- Outstanding relationship building, coupled with exceptional verbal and written communication skills will be key in this role
**King Living benefits and our offer to you**
- Competitive salary
- Fun, social, and collaborative team, birthday celebrations
- Free onsite parking and close to transport
- Family feel atmosphere as you work within our dynamic and supportive team
- Modern design and renovated office environment with modularity to suit your work style
- Full kitchen, coffee machine, free breakfast and snacks provided
- Generous employee, family, and friends’ discounts
- Continued learning and development opportunities with ongoing mentoring and coaching
- Full training and hybrid working from home options
- Discounted health insurance
- Australian owned company with a growing global footprint and promotion within
- Paid Parental Leave
**_King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status. We strongly encourage Aboriginal and Torres Strait Islander people to apply._**
**_To be considered for this role you must be an Australian Citizen or Permanent Resident with full working rights to work and live in Australia/New Zealand._**
**_Agencies please do not apply._
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