Customer Support Consultant

2 weeks ago

Sydney, New South Wales, Australia King Furniture Full time

Type of position:

  • Contingent
  • Department:
  • Kzenvic
  • Location:
  • Sydney
  • Date Posted:
  • 06 April 2023Established in 1977,
    King Living an iconic Australian furniture designer, manufacturer and retailer that prides itself on design, innovation, and comfort.


Family owned and operated;
King Living is now a global business with Showrooms in 7 countries including 2 manufacturing sites.

Our global operations are managed out of our Turrella Office located in Sydney's South, with a purpose-built Warehouse and Distribution centre in Smithfield, where we offer a hybrid working, working both from home and office.


_At King Living we create simplicity in both living and in our working life._

About the role


We are continuing to grow and have multiple vacancies available for customer service superstars to join our supportive, fun and collaborative team.

You are the face and first touchpoint of our business, where you will be provided with full training, all the tools and resources you need, and ongoing coaching to ensure your success, and our success.


In your role as the Customer Support Consultant, your primary focus will be to ensure the needs of the customer to actively identify solutions and take overall ownership of customers' enquiries relating to deliveries, warranty, non-warranty, service call outs and other general enquiries.


From first touch through to resolution across voice and digital channels, the Customer Support Consultant's mission is to deliver exceptional customer support, guiding customers through the entire lifecycle while resolving any issues that arise on this journey.


Your Typical Day

  • Deliver professional and empathetic customer support
  • Answer customer enquiries within a timely and accurate manner
  • Understand client's needs, build rapport, and foster a positive customer relationship
  • Communicating issues to various departments
  • Create and manage customer orders, service call outs and warranty claims
  • Inform and educate customers on our products and services
  • Provide thorough solutions to customer issues
  • Capture and process customer interaction information
  • Set clear time frames and expectations on when responses will be received & followed up
  • Attend training, maintaining up to date and relevant knowledge on products, services, and policies
  • Provide a wide range of support to other team members and departments
  • Adhoc duties as required

About you

  • Ideally you will come from a retail, hospitality, manufacturing, appliances, logistics, call centre or front facing customer service background with high volumes across voice and digital channels
  • Computer literate with experience and or ability to work with CRM or ERP systems (Zen Desk/Sales force/Microsoft Dynamics/SAP advantageous)
  • High attention to detail and able to problem solve, resolve issues, and think on your feet to deliver the best outcome
  • A team player who is collaborative and adaptable to assist the greater team when required
  • Ability to learn quickly and thrive in a fastpaced environment
  • A positive and fun disposition with a great smile and flexibility to get in and do what needs to be done
  • Strong organisational skills and ability to multitask and effectively time manage
  • A passion to deliver exceptional customer service including great follow up
  • Be selfdriven and able to work autonomously or in a team environment
  • Previous experience working in a similar role is desirable but not essential
  • Outstanding relationship building, coupled with exceptional verbal and written communication skills will be key in this role

King Living benefits and our offer to you

  • Competitive salary
  • Fun, social, and collaborative team, birthday celebrations
  • Free onsite parking and close to transport
  • Family feel atmosphere as you work within our dynamic and supportive team
  • Modern design and renovated office environment with modularity to suit your work style
  • Full kitchen, coffee machine, free breakfast and snacks provided
  • Generous employee, family, and friends' discounts
  • Continued learning and development opportunities with ongoing mentoring and coaching
  • Full training and hybrid working from home options
  • Discounted health insurance
  • Australian owned company with a growing global footprint and promotion within
  • Paid Parental Leave

_King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status. We strongly encourage Aboriginal and Torres Strait Islander people to apply._

_To be considered for this role you must be an Australian Citizen or Permanent Resident with full working rights to work and live in Australia/New Zealand._
**_Agencies please do not apply._

  • Customer Support Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Entsia Full time

    About the Role:The role of the Customer Support Consultant is a customer-facing role responsible for engaging with customers who have implemented the Entsia platform. This engagement will take the form of BAU support, small project development, advice and expertise as required. After gathering and understanding the customer's requirements, the Support...

  • Customer Support Consultant

    2 weeks ago

    Sydney, New South Wales, Australia King Living Full time

    About the roleWe are continuing to grow and have multiple vacancies available for customer service superstars to join our supportive, fun and collaborative team. You are the face and first touchpoint of our business, where you will be provided with full training, all the tools and resources you need, and ongoing coaching to ensure your success, and our...

  • Customer Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities availableDCS is a great place to work, and it's not just us saying thatOur values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public...

  • Strategy Consultant

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Strategy Consultant. Temporary role up to 6 months. Flexible working locations across our Gosford, Lithgow, Maitland, or Parramatta offices. Regular travel may be required to engage with the team and our partners. Hybrid working.An exciting opportunity has arisen for a Strategy Consultant to join the Strategy and Innovation team within Revenue NSW.This role...

  • Customer Experience Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Northbridge Recruitment Full time

    ASAP Start - NSW Government Job Opportunity 8month contract + view to extend- $32 - $36/hr + superCustomer Experience ConsultantStart Date: ASAPEnd Date: 8-Months + view to extendLocation: North Sydney, NSWPay: $32 - $36/hr + superThe Customer Experience Consultant is responsible for supporting the customer lifecycle process and providing a broad range of...

  • Strategy Consultant

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Strategy Consultant, Temporary up to March 2024, locations are flexible across NSW with hybrid workingWe have an exciting opportunity for a Strategy Consultant to join the Strategy team at Revenue NSW. The Strategy team supports the achievement of Revenue NSW's Aspire 2032 Strategy and is all about making sure our organisation achieves great things, through...

  • Customer Consultation Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Konecranes Full time

    Smithfield- Employment type: Undefined term- Full-time/part-time position: Full time- Job Code USA/CA:Customer Consultation Specialist:Support the Sales organisation and service branches with the customer consultation process. Reporting to the Business Development Team Leader and based in Smithfield the role includes but is not limited to; Completing high...

  • Customer Experience Consultant

    2 weeks ago

    Sydney, New South Wales, Australia emarsys eMarketing Systems Full time

    A Customer Experience Consultant is responsible for the the detailed scoping, ROI modelling, engaging enablement and effective implementation of the strategic 12-36-month _digital marketing transformation_consultancy projects to Emarsys new and existing customers.YOUR AREA OF RESPONSIBILITIESBusiness: Independently own and deliver data driven...

  • Consultant, Customer

    2 weeks ago

    Sydney, New South Wales, Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeRegion: NSW- Sydney CBD, VIC- Melbourne CBD- Bring strategic thinking and analysis to solve real issues for customers and bankers:Be supported and encouraged to grow your career at NABIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.Your job is just one part of...

  • Customer Support Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Telstra Health Full time

    Work options: HybridAt Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health...

  • Customer Sales Consultant

    2 weeks ago

    Sydney, New South Wales, Australia AA Appointments Full time

    CUSTOMER SALES CONSULTANT - NSWLOCATION:SYDNEYSALARY PACKAGE:up to $60K + SUPER Generous employee benefits Supportive management team Attractive remuneration packageABOUT THE ROLEOur client is seeking a talented Customer Sales Consultant (Outbound) to increase consumer direct sales and build relationships with prospective customers. Provide outstanding...

  • Customer Support Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Fenergo Full time

    Fenergo is an entrepreneurial business delivering seamless digital experiences to financial institutions. French and UK private equity firms have recently acquired a majority stake in Fenergo and are looking to scale the business globally. Fenergo is already the No. 1 provider of Digital Client Lifecycle Management (CLM) technologies and counts 32 of the...

  • Customer Support Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Telstra Health Full time

    Work options: HybridThis role will provide professional support to customers for Level 1 and 2 end-user system support issues, queries and faults between the hours the Service Desk is operating (insert hours).Requirements:In this role, you will: Properly document incidents, triage its severity levels, and escalation when necessary Follow up with users,...

  • Customer Success Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Y Soft Full time

    As a Customer Success Consultant you play a critical role in Y Soft's customer success strategy and are a key member of the sales team.Working under the supervision of the Y Soft regional EVP of Sales, you will engage early in the customer's buyer journey and lead the customer to a sales transaction made by the partner and follow the customer lifecycle;...

  • Customer Service Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Aston Carter Full time

    Job Snapshot:Location: Sydney OtherWork Type: ContractCategory: Admin/Customer ServiceJob ID:Job Summary:The OrganisationAston Carter have partnered with a nationally recognised company within the Financial Services industry to recruit two Customer Service Consultants for contract positions with strong views of extension. Our client places high importance on...

  • Customer Service Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Telstra Full time

    Employment TypePermanentClosing Date7 June :59pmJob TitleCustomer Service ConsultantJob SummaryJob Description:An excellent opportunity has become available for a highly motivated and passionate Customer Service Consultant to join the Defence Customer Assurance Operations Team.The opportunity:The Customer Service Consultant will fulfil and resolve requests...

  • Customer Onboarding Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Q1 Group Full time

    Discounts Across Hotels and Restaurants Incentives Free Meals on Shift Including Clean Available Uniforms Onsite Flexible 24/7, 8Hour Rostered Shifts (Free Weekends)Customer Onboarding Consultants12 Months Full-time Fixed Term Contract OpportunitySalary $85K plus SuperWhat you want This is an entry-level role for someone with customer service experience or...

  • Recruitment Consultant

    1 week ago

    Sydney, New South Wales, Australia Moser Legal Support Full time

    Salary + Commission based Great CBD Location Supportive, friendly and harmonious team environment Realistic KPI'S Growth & development positionWe are a specialist boutique recruitment agency located in the heart of the CBD and we are looking for a confident and competent consultant to become part of this friendly team. As a recruitment consultant you will...

  • Customer Experience Consultant

    2 weeks ago

    Sydney, New South Wales, Australia The Outsourced Recruitment Company Full time

    The Opportunity***We are seeking a Customer Experience Consultant to join our client's team based in Wetherill Park. As the Customer Experience Consultant, you will play a crucial role in providing outstanding support and resolving a wide range of queries for customers. You will be working an eight-hour shift between the hours of 7.30am - 5.00pm Monday -...

  • Customer Service Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Downer Group Full time

    Supportive and inclusive culture A professional and safe working environment Good employee benefits and entitlements Hybrid working arrangementWe have a great opportunity for experienced Customer Service Consultants to join our North Ryde team and support our Contact Centre.Our Customer Service Consultants will work within flexible working arrangements. Full...