National Access and Intake Service Advisor

3 weeks ago

Ringwood, Australia Each Full time

**Full-time ongoing position**:

- **Work from our Ringwood office with hybrid working options available**:

- **Competitive salary based on experience + Super + Generous **Salary Packaging** benefits of up to $18,550**

If you enjoy variety in your day and working closely with other service delivery professionals, you may be the person we’re looking for

As the _NAIS Service Advisor (Tier 1)_ your responsibilities include:

- Identifying the initial needs of customers and provide triaging services to all EACH services across Australia.
- Providing excellent customer services, engage, assess, and support individuals who access our services, and work as a team to meet key deliverables.
- Prioritising the needs of clients who are accessing services including Drug and Alcohol, mental health (counselling), family violence and identifying complex needs.

**Qualifications**:
Along with a passion for supporting others, you will have:

- High-achieving mentality, exceptional communication skills, and an engaging phone manner.
- Demonstrated experience working in a similar high volume, fast paced environment.
- Experience supporting people with complex needs is highly sought.
- IT savvy with ability to use multiple platforms to record data.
- An ability to demonstrate empathy and patience with customers by being understanding and non-judgmental.

Mandatory Qualification/s, Competencies and/or Licences
- Minimum Certificate IV Community Services, Welfare or other relevant qualification or willingness to obtain same and/or significant experience in a similar role.

**Additional Information**:
**What we offer**
EACH is committed to developing our people. At EACH you’ll be supported to be your best. We provide:

- Work arrangements that flex to you to allow for a positive work-life balance (including hybrid working conditions).
- Generous Not-for-Profit Salary Packaging of up to $15,900 tax-free income per year.
- Up to $2,650 additional tax-free money to spend towards meals entertainment.
- Support through a comprehensive Employee Assistance Program for you, and your immediate family members.
- Opportunity to purchase additional leave.
- Opportunities to continuously grow and develop.

**Next steps**
Please have a read of the **position description**, attach a resume, and in the 'Message to Hiring Manager' field include brief outline addressing your interest and suitability for this role.

**Applications close** on Tuesday 12th September 2023**_ ~ We are a 2023 _**_Circle Back Initiative Employer - we commit to respond to every applicant ~_**

**Our Diversity & Inclusion Commitment

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