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National Access and Intake Service Advisor
3 months ago
**Full Time Ongoing Role**:
- ** Work from our Ringwood office with hybrid working options available**:
- ** $36.08 ph ($71,538 pa) + Super + Generous **Salary Packaging** benefits of up to $18,550**
If you enjoy variety in your day and working closely with other service delivery professionals, you may be the person we’re looking for
As the _NAIS Service Advisor (Tier 1)_ your responsibilities include:
- Identifying the initial needs of customers and provide triaging services to all EACH services across Australia.
- Providing excellent customer services, engage, assess, and support individuals who access our services, and work as a team to meet key deliverables.
- Prioritising the needs of clients who are accessing services including Drug and Alcohol, mental health (counselling), family violence and identifying complex needs.
**Qualifications**:
Along with a passion for supporting others, you will have:
- High-achieving mentality, exceptional communication skills, and an engaging phone manner.
- Demonstrated experience working in a similar high volume, fast paced environment.
- Experience supporting people with complex needs is highly sought.
- IT savvy with ability to use multiple platforms to record data.
- An ability to demonstrate empathy and patience with customers by being understanding and non-judgmental.
Mandatory Qualification/s, Competencies and/or Licences
- Minimum Certificate IV Community Services, Welfare or other relevant qualification or willingness to obtain same and/or significant experience in a similar role.
**Additional Information**:
**What we offer**
EACH is committed to developing our people. At EACH you’ll be supported to be your best. We provide:
- Work arrangements that flex to you to allow for a positive work-life balance (including hybrid working conditions).
- Generous Not-for-Profit Salary Packaging of up to $15,900 tax-free income per year.
- Up to $2,650 additional tax-free money to spend towards meals entertainment.
- Support through a comprehensive Employee Assistance Program for you, and your immediate family members.
- Opportunity to purchase additional leave.
- Opportunities to continuously grow and develop.
**Next steps**
Please have a read of the **position description**, attach a resume, and in the 'Message to Hiring Manager' field include brief outline addressing your interest and suitability for this role.
**Applications close** on Wednesday 20th March 2024
**EACH Commitments**
- As a child-safe organisation, EACH prioritizes child safety and well-being by creating a secure environment for children and implementing effective organisational structures, policies, and procedures._
