National Access and Intake Service Advisor

3 weeks ago

Ringwood, Australia Each Full time

**National Access and Information Service (NAIS)**
The National Access and Information Service (NAIS) team, provides cutting-edge service information for all EACH services nationwide. NAIS provides access to NDIS, and Aged Care funding sources, making an enormous difference in the lives of those with developmental delays and disabilities.
- ** Full Time Ongoing Role**:

- ** Work from our Ringwood office with hybrid working options available**:

- ** $36.08 ph ($71,538 pa) + Super + Generous **Salary Packaging** benefits of up to $18,550**

If you hold expeirence within the Mental Health and/or AOD sector, enjoy variety in your day and working closely with other service delivery professionals, you may be the person we’re looking for

As the _NAIS Service Advisor (Tier 1)_ your responsibilities include:

- Identifying the initial needs of customers and provide triaging services to all EACH services across Australia.
- Providing excellent customer services, engage, assess, and support individuals who access our services, and work as a team to meet key deliverables.
- Prioritising the needs of clients who are accessing services including Drug and Alcohol, mental health (counselling), family violence and identifying complex needs.

**Qualifications**:
Along with a passion for supporting others, you will have:

- Experience working with individuals within the Mental health and/or Drug and Alcohol sector.
- High-achieving mentality, exceptional communication skills, and an engaging phone manner.
- Demonstrated experience working in a similar high volume, fast paced environment.
- Experience supporting people with complex needs is highly sought.
- IT savvy with ability to use multiple platforms to record data.
- An ability to demonstrate empathy and patience with customers by being understanding and non-judgmental.

Mandatory Qualification/s, Competencies and/or Licences
- Minimum Certificate IV Community Services, Welfare or other relevant qualification or willingness to obtain same and/or significant experience in a similar role.

**Additional Information**:
For over 50 years, EACH has been dedicated to enhancing lives and fostering stronger communities through our health and support services. Our workforce comprises compassionate individuals ready to offer a wide range of services tailored to meet the unique needs of individuals from all walks of life. Join us in our mission and together, let's create meaningful change.
- We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant._

**Applications Close**: Sunday 23rd June 2024

Thank you for your interest in joining EACH To learn more about next steps, please check out our Hiring Process Guide.

**Next Steps in the Hiring Process**

Thank you for your interest in joining EACH To learn more about next steps, please check out our Hiring Process Guide.

**EACH Commitments**
- As a child-safe organisation, EACH prioritizes child safety and well-being by creating a secure environment for children and implementing effective organisational structures, policies, and procedures_

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