Customer Service Officer

2 weeks ago

Canberra, Australia Senior Leadership InfraBuild Full time

**About the role**:
ARC a reputable steel fabrication company, is currently seeking a Customer Service Officer to join our tight-knit team at Queanbeyan where you will be working closely with sales and operations to deliver an outstanding customer experience. This position would be a suitable opportunity for someone looking to build on their existing customer/sales experience.
- Answering and responding to incoming calls and enquiries about product and requirements
- Liaising with freight company when required about bookings and stock
- Process sales orders and coordinate with the operations team to ensure timely product delivery or pick ups
- Over-the-counter sales - early morning customer pick-ups run hot
- Maintain accurate records of customer transactions using system
- Coordinating with other branches for any stock enquiries

**About your experience**:
You should excel in a busy environment, demonstrating the ability to problem solve and provide excellent customer service.

To be successful in this role you will have:

- Excellent written and oral communication skills
- High level of attention to detail and excellent organisation abilities
- Experience working alongside customers face-to-face and over the phone
- Work collaboratively in a fast-paced environment
- Previous industry experience is not essential - hiring manager is focused on the right skills you bring to our team

**About our team**:
The** Australian Reinforcing Company (ARC) - a brand of InfraBuild** - is a leading manufacturer and supplier of steel reinforcing that Australians have trusted for over 100 years. Supported by a large branch network, ARC steel is in the bones of the roads we drive on, the houses we live in, the buildings we work in, the schools our kids learn in and the iconic landmarks that symbolise Australia to the rest of the world.

**Next steps**:
At **ARC** we are guided by our principles of behaviour. These principles of behaviour outline how we work together and get things done. In everything we do each of us will seek to deliver what we promise. We will build personal trust and confidence. We will continue to grow, embrace change and innovate. We will strive to develop ourselves and our people. We must constantly challenge and improve in order to succeed. We encourage you to join us on our journey.

**We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.

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