Customer Service Officer

3 weeks ago

Canberra, Australia Chandler Macleod Full time

**Location***
- Canberra, Australian Capital Territory
- **Category***
- Office Support
- **Salary**
- $ AUD - $ AUD Annual
- **Posted**
- 04-Feb-2024
- **Work type**
- Full Time
- **Contact**
- Jess Kaur
- **Reference**
- BH-156731
-As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.
Our client is seeking to engage a Customer Service Officer on a Permanent, Full-time basis.
**Eligibility Requirement**: Applicants must be **Australian Citizens**

**Role Overview**:
The Customer Service Officer is to provide professional and superior customer service as well as providing relief assistance to the Property Customer Service team when required. The Customer Service Officer’s purpose is to use their initiative and drive to improve the interaction and customer service as they represent the company.
**RESPONSIBILITIES**:
**Customer Service**
- Friendly and courteous interaction with all customers.
- Responsible for the timely and effective response to all customer inquiries within CSO scope or experience.
- Forwarding of inquiries to appropriate management/department if outside of CSO scope or experience.
- Answering all calls from telephone and intercoms professionally and respectfully under all circumstances.
- Site cleanliness - litter patrol and reports.

**Security & Work Health & Safety**
- Security & WHS responsibilities include acting in accordance with all company Procedures and Policies as routinely advised.
- Management and reporting of all accidents, incidents, and observed and reported deficiencies within the scope and range of CSO duties and activities.
- Attendance and cooperation in all company Emergency & Security Training sessions and exercises.
- Maintaining vigilance for suspicious behavioural or other activity including routine confirmation of the identity and authorised presence of all people.
- Liaison and cooperation with AFP, CTFR & other contracted Security groups in performance of these duties.

**Kerbside Management**
- Traffic management including monitoring and controlling all ground transportation. This includes vehicle presence at kerbside (pickup/ drop-off), loading zones, pedestrian access, taxi, bus, VIP movements, and hire car operations.
- Cleaning and Maintenance of shared traffic areas as applicable.
- Direction of passengers and assistance as required (e.g. assisting visually or mobility impaired persons)

**Terminal Operations**
- Liaison and cooperation with contractors and tenants as required.
- Confirming flight arrival and departures as needed to arrange for passenger ground transportation.
- Reporting of all notable occurrences to management (for example Media presence).

**Parking Management**
- Operation of all parking control equipment in accordance with training and experience.
- Preventative and general maintenance of all parking equipment including signs, gates, ticket & receipt stocks, float and change management, automatic pay machines, change machines, voucher machines, intercoms, general office equipment, as directed and instructed. All maintenance only within scope of training and experience or under direction.
- Troubleshooting & coordination of repairs and maintenance requests with equipment suppliers and service providers.

**Cash Management**
- Observation of all security recommendations and protocols.
- Daily clearances and reconciliation to machine statements.
- Maintenance and audit of machine and operational floats.

**Reports and Analysis**
- Daily data entry for daily cashier reports.
- Incident & WHS Hazard reports.
- Data entry as required for weekly/monthly reports.
- Daily Timesheets & Leave forms.

**Parking and Patrol Operations**
- Patrol of precinct parking areas, short term zones, and restricted zones. Issue of warnings and penalty infringement notices in accordance with authority from ACT Parking Operations, Office of Regulatory Services.
- Confirmation of ad-hoc parking requests from tenants.
- Liaison with tenants and visitors to the Company’s Parking Precincts including directions and parking information.

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