Customer Service Officer
1 week ago
About the Australian Maths Trust:
Australian Maths Trust (AMT) is a NFP organisation, with a vision to develop a nation of creative problem solvers. AMT provides resources to teachers and students, and holds mathematics competitions that engage students across Australia.
The Opportunity:
AMT is seeking a junior customer service officer to join the Competitions and Programs team. Canberra is AMT's head office with 20 staff, some are dispersed across Australia. They have over 150 volunteers, from professors to math professionals.
You will have the opportunity to work with a broad range of stakeholders and gain valuable customer service and administrative skills.
- Kickstart your corporate administrative career
- Permanent ongoing role
The Role:
As the Customer Service Officer, you will provide professional, timely and effective customer service and administration to schools and teachers using the Australian Maths Trust open competitions.
You will also provide support for the AMT's Maths for Young Australians program which provides maths extension and enrichment programs including Maths Challenge, Maths Enrichment and the Australian Intermediate Mathematics Olympiad.
- Assist the Coordinator with customer service enquiries for a range of programs
- Develop and maintain a library of customer FAQs for each competition
- Support the delivery of competition awards ceremonies across Australia
Your Background and Experience:
- Manage multiple priorities and complete tasks with strict deadlines
- Strong interpersonal, written and oral communication
- Use a proactive approach to identify areas for improvement and articulate your ideas
- Experience using Microsoft Office or ability to learn
You don't need to be a maths wiz for this role but you will need to be enthusiastic and hard working.
Salary / Rate:
- $55k + 10.5% Superannuation
- Permanent Opportunity
How to Apply:
Alternatively, for a confidential discussion, please contact
Kayla Hincksman on quoting ref no.
17345
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