Improvement and Reporting Analyst

2 weeks ago

Melbourne, Australia Whitehorse City Council Full time

Whitehorse City Council is on a mission to enhance our community's life through outstanding customer service. We're looking for an Improvement and Reporting Analyst who thrives on using data-driven insights to foster service improvements and support business initiatives aimed at elevating our customer experience. If you're passionate about making a difference and have a knack for transforming data into action, we want you on our team.
- **Salary $91,204 per annum + 11% Superannuation**:

- **Fulltime but Part Time may be considered**:

- **Great leadership opportunity to grow your career**:

- **Supportive leaders and opportunity for professional development**

At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of the evolving changes and needs of the community, the organisation is undertaking an exciting transformation journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our transformation focus on:

- Excellent Customer Experience and Service Delivery
- Great Organisational Culture
- Innovation and Continuous Improvement
- Good Governance and Integrity Long Term Financial Sustainability

**The role**:
Join our team as an Improvement and Reporting Analyst, where you'll harness data-driven insights to spearhead enhancements in our customer service operations. In this pivotal role, you'll blend data integration, performance measurement, and systemic auditing to refine and elevate the customer experience across our services. Your contributions will directly influence our strategic decisions, ensuring our community benefits from responsive, efficient, and impactful service delivery.

**About you**:
**In return, we will offer**:
**The ability to make a difference - **Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.

**Great working conditions **- a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

**An extensive Health and Wellbeing offering **- Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

**Transformation**:

- We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement.

**Further Information**

Further information is available from Mel Thompson on 03 8873 9150. Applications close Monday, 15 April 2024.

**How to Apply**:
We encourage individuals who are passionate about making a difference through insightful analysis and strategic improvements to apply. Let's work together to build a more responsive, efficient, and customer-focused community experience.

**_Download the Position Description: _**

Improvement and Reporting Analyst
- City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all. _
- Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.ABOUT US
The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.

Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services, city development, infrastructure, corporate services and transformation directorates. Whitehorse is one of Melbourne’s largest metropolitan councils with a workforce of approximately 1300 employees and aspires to foster an inclusive, vibrant, prosperous and sustainable community. Our employees help us achieve these goals

At Whitehorse, employee health, wellbeing and development are paramount, and we aim for everyone to become the best they can be in the workplace. Be

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