Reporting Analyst

2 months ago

Melbourne City Centre, Australia Transurban Full time

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.

About the role

We’re seeking a Reporting Analyst to focus on Customer reporting and insights pertaining to Transurban’s Operating Assets. This includes the reporting of key metrics within the Customer Operations team including; Dashboards, Benchmarking Reports, Commercial Accounts, Billing, Credit & Enforcement and Product & Channels.

You’ll join an innovative team who work collaboratively to solve business problems using data-driven insights.

As our Reporting Analyst, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work.

Day-to-day, you will:

- Work closely with the Data Engineer and Data team to understand which datasets and transformations are required for reports
- Develop and test reporting solutions developed to ensure reports built are fit for purpose and data is accurate. Responsible for accuracy and completeness as well as closure of reporting periods.
- Produce reports in a timely manner to meet the needs of the various business units in line with reporting best practices
- Report on key Customer related metrics; including NPS, Grade of Service, Gross NAT, Net NAT, Customer Complaints etc
- Take a national view on all Customer Operations metrics; analyse and comment on trends to support Customer Operations benchmarking
- Design and develop reports/dashboards and customer insights to support Customer future state objectives and demonstrate the impacts of new data driven strategies
- Identify process improvements opportunities from data sourcing, ingestion, modelling, reporting, testing and deploying aspects

This role will suit someone with a curious mind and transferrable skills and experiences, including:

- Tertiary qualifications in a relevant technical field
- Extensive experience in the reporting of data and development of new reporting practices
- Well-developed understanding of data and data structures, including ability to interrogate data.
- Experience in manipulating and analysing complex, high-volume, high-dimensionality data from varying sources
- Familiarity with relational databases, SQL, ETL tools, Tableau and/or Yellowfin (desirable)
- Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner
- Strong interpersonal, oral and written communication and presentation skills
- High degree of presentation skills and capability in preparation of regular reporting material

With a career at Transurban, you’ll enjoy a range of benefits, including:

- A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
- 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
- Learning and development opportunities to support your career interests
- Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more
- Share offers and insurance benefits
- Social activities, community give-back programs and paid volunteer days

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.


**Job Type**:
Permanent

Closing Date:
07-Feb-2024 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:
Melbourne CBD & Inner Suburbs Melbourne VIC

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