Enterprise Solution Strategist

4 weeks ago

Sydney, Australia Atlassian Full time

**Working at Atlassian**

**Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.**
- The Atlassian Advisory Services team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. Advisory Services team members engage with enterprise organisations with some of the most complex business challenges and help them deliver a delightful solution to their users. We provide teams of trusted advisors helping orchestrate successful outcomes with customers to help them get the most out of their Atlassian investment and unlock their ideal solution for team collaboration. At Atlassian, you'll have an impact on millions of users, fast We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.
- We're hiring an Enterprise Solutions Strategist with a focus in Agile at Scale to join our Advisory Services Delivery team. You will report to a Delivery Manager in the Solutions Delivery part of the Advisory Services organisation. Atlassian Enterprise Solutions Strategists (ESSs) are technology and process champions, delivering solutions guidance to drive customer value realisation for clients that have purchased Advisory Services from Atlassian. Enterprise Solutions Strategists demonstrate solution expertise to frame the customer's strategic direction and craft solutions to realise customer value. They partner with Enterprise Technical Architects to provide the solutions and recommendations to help the customer achieve their desired outcomes and goals.

You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian Enterprise Solutions Strategists aim to help enterprise customers get the most of their Atlassian investment.

**On day one, you'll get to**:

- Partner with customers to solve Agile at Scale problems and achieve business goals using Atlassian solutions
- Build relationships with senior leadership within customer accounts with the overarching goal to understand their business, goals, and strategy to help support Atlassian's engagement and roadmap within the account
- Reach into all parts of Atlassian to advocate for and facilitate a deeper level of engagement with our largest enterprise customers
- Create solution content to support customer goals and outcomes
- Cultivate deep industry expertise in Agile at Scale, staying up-to-date with evolving practices that support different types of teams
- Use your expertise to unlock the potential of customer teams and Atlassian teams alike
- Collaborate with Atlassian Enterprise Engagement Managers, Enterprise Technical Architects, and other internal and external Partner teams to support the client
- Help identify opportunities for service and tool expansion within a client organisation
- Could spend up to 30% of your time travelling domestically, and in some cases internationally, for both internal and customer-facing events

**On your first day we'll expect you to have**:

- Experience within SaaS companies
- Demonstrated expertise in Agile at Scale in Enterprise customer-facing roles
- You will showcase previous capability in discovering customer Agile at Scale, team agile practices and agile anti-patterns providing guidance on the organisational, operational and delivery dysfunction
- Expertise in mapping customer operational practices to product capabilities and design solutions that re-enforces their desired scaled Agile methodology
- Deliver successful Agile at Scale tool implementation, deployment, integration, enablement and adoption outcomes into our customer's environment through guidebooks and blueprints
- Customer discovery/interview skills with experience identifying and explaining themes from customer data
- You will have the ability to move between coaching practices and teaching our customers how to use our tools to facilitate those practices
- Change management and solution rollout/adoption experience
- Comfortable speaking and influencing senior leadership inside client organisations and Atlassian
- Track record of helping organisations adopt an Atlassian product or similar product

**It's great if you have, but not required**:

- Cross-team collaboration on projects, engaging with Sales, Product, Support, and other teams
- Prior engagement working with large customers in a consulting or technical expert capacity

**Our perks & benefits**

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health co

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