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Reservations and Office Assistant

4 weeks ago

Broadbeach, Australia The Good Time Group Holdings Full time

We are seeking a driven and motivated **Reservations and Office Assistant** who has proven experience in a similar position within the hospitality and tourism sector The ideal person will have a strong key understanding of restaurants, guest services/ reservations as well as office administration tasks. The role requires a friendly, approachable, all rounder with excellent communication skills and plenty of initiative.

**Duties required but not limited to**
- Answering all incoming phone calls and responding or redirection the enquiries as required
- Utilising our CRM platform to maintain an accurate database of all guests and memberships
- Oversee reservation and group payments, and communicating all T&Cs to our guests
- Be knowledgeable about all venue brand offerings, upcoming events and specials
- Keep up to date with all activations across the group, including but not limited to sports schedules for our American sports bar, Chefs selection Menus, Bottomless brunch inclusions for our Miss Moneypenny’s Restaurant
- Maintain cleanliness, organization and stationary of the office
- Assist marketing in managing entertainment bookings for all venues
- When required, assist in set up for Broadbeach functions/ events
- Update all in house collateral, including posters and menus
- Ad hoc duties such as signing and accepting deliveries, managing door bell, etc.

**About you**
- Excellent written and verbal communication skills
- Proficient in the use of Microsoft suites and excellent level of computer literacy skills
- Attention to detail
- Ability to multitask and work under pressure
- Ability to work alone and as part of a team
- Be passionate about guests and their satisfaction
- Highly organised
- Full Australian working rights

**Job Types**: Part-time, Permanent
Part-time hours: 32 per week

**Salary**: $24.76 per hour

Ability to commute/relocate:

- Broadbeach, QLD 4218: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 15/06/2023

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