![ULTIQA Hotels & Resorts](https://media.trabajo.org/img/noimg.jpg)
Guest Service Agent
1 week ago
Job Title:
Guest Service Agent
Department/Group:
ULTIQA Hotels & Resorts in Broadbeach
Location:
Level/Salary Range:
Hospitality Award Rate
Position Type:
Casual
Reporting to :
General Manager/Front Office Manager
Role and Responsibilities
The responsibilities of this role include:
- Front office duties including providing friendly, personalised service to all ULTIQA guests.
- Assistance with reservations and other guest services such as maintaining accurate guest accounts.
- Responding to accommodation enquiries accordingly.
- Demonstrated organisational skills with attention to detail and the ability to manage multiple tasks.
- Ensure guest queries and complaints are handled efficiently and effectively.
- Previous Front of House/Reception experience preferably in a Hotel/Resort environment.
- Strata knowledge essential.
- Excellent customer service skills.
- Sound oral and written communication skills.
Experience using a PMS is essential - preferably RESLY
- A high standard of personal presentation.
Job Type:
Casual
Salary:
From $30.10 per hour
Schedule:
- Rotating roster
Supplemental pay types:
- Penalty rates
Work Location:
In person
Expected Start Date: 07/07/2023
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