Customer Vehicle Representative

1 week ago

Adelaide CBD, Australia HERTZ Full time

_Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team._
- To continue our success in the future of car rental, we’re looking for customer focused, high performing Customer Vehicle Representative to join our exceptional team. We provide the keys for you to drive your career_
- **What are the Perks?**_
- _**Profit Sharing Program**_
- _**Generous discounts on our brands**_
- _**Employee Car Sales Program**_
- _**Car Leasing Program**_
- _**On-site Airport Parking**_
- _**Additional days leave per annum**_
- _**A focus on sustainability**_
- _**Targeted charity partnerships**_
- _**Key focus on wellbeing and safety**_
- _**WGEA Certified workplace**_

**About the Role?**
- Create a positive customer experience by greeting and engaging our valued customers
- Complete rental and return transactions efficiently and accurately
- Sell Hertz rental options to our valued customers
- Ensure overall customer satisfaction by resolving issues
- Ensure all features of the vehicles are operational when returned by renting customer.
- Detail vehicles to the Hertz standard
- Ferry vehicles as needed

**About You?**

To be successful in this position, our newest team member will have the following:

- Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers
- Previous experience in customer service or sales; experience in rental industry preferred
- Computer literacy skills required
- Flexibility of working hours (7-day shift work including weekends & public holidays may apply)
- A full and current AU driver’s licence with the ability to drive automatic vehicles.
- Fully Vaccinated from COVID-19

**About the Offer?**

In return for your hard work and dedication, you will be rewarded with:

- **A competitive hourly rate & incentives**:

- **Opportunities for career growth and development**:

- **Full training and a company uniform**:

- **A supportive team environment**:

- **Leave loading & shift penalties applied to base hourly rates**:

- **Employee Benefits and a motivating company culture**

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Monday to Friday
- Public holidays
- Weekend availability

Supplemental pay types:

- Overtime pay
- Penalty rates
- Performance bonus

Ability to commute/relocate:

- Adelaide CBD SA: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

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