Customer Service Representative

6 months ago


Adelaide CBD, Australia TSA Group Full time

Company Description

At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations.

TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and delivering the best technology to their customers, and that’s why we partner with them so well.

**Job Description**:
As a Customer Service Representative, you will answer inbound calls from customers, build rapport and provide outstanding customer service solutions. You will navigate through multiple systems, whilst maintaining customer engagement on the phone, and confidently handle technology faults, complaints and trouble-shooting issues. Don’t worry - we will teach you everything

**What you need to know**:

- Base Salary of $50, 500 plus Super and a Monthly Incentive Structure
- Our customers need us around the clock, so this role works on a roster across Monday - Friday between 7am - 7pm (shifts are 7.6 hours)
- Choose to work from home on a hybrid model, and adopt a 9 day fortnight
- Gain a Cert III in Business whilst you learn

**Qualifications**:
**Why work with TSA?**
- Our #TSAWays are what we are all about. Think of them as the vibe
- Join a company that promotes from within - work your way up and across the business
- Comprehensive training, with ongoing coaching and development
- A vibrant and rewarding recognition program - We love to celebrate our people
- We are proud of our fun, friendly and supportive team environment

**So, who are you?**
- A Great Character - respectful, open, honest, transparent and authentic, with integrity
- A Strong Communicator - personable as well as articulate
- Driven - no task is too big
- Technically Savvy - can navigate multiple systems at once
- Organised - you are always two steps ahead
- Engaging - people love interacting with you
- Resilient - you bounce back from difficulties
- Collaborative - you love working with and learning from others
- Flexible - you work around requests to ensure results are delivered

Additional Information
**Want to know more? Check out our social media pages**:

- Instagram: tsa_group_



  • Adelaide CBD, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...


  • Adelaide CBD, Australia TSA Group Full time

    Company Description TSA have been partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built from passionate customer service and sales people, and we are continuing to grow and expand our team in Brisbane. This is an exciting opportunity to represent Australia's...


  • Melbourne CBD, Australia Programmed Full time

    We are seeking a Customer Service Representative to provide high-quality customer service to residents contacting the council. This role is responsible for delivering a customer-focused approach via telephone and providing a first point of contact service.Key Responsibilities:Provide a customer-focused approach via telephoneDeliver a first point of contact...


  • Adelaide CBD, Australia National 360 Full time

    **About Us** National 360 provides high-quality Allied Health services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. At National 360, we facilitate a collaborative workplace environment, and we understand that transparency and honesty are core to building a trusting partnership between team members and leaders. When...


  • Adelaide, South Australia Rentokil Initial Full time

    We are seeking a skilled Customer Service Representative to support our national and key client base. This role involves utilising previous customer service experience to provide exceptional customer support, manage daily correspondence, and resolve client issues efficiently.Key responsibilities include:Providing timely and effective customer...


  • Adelaide, South Australia SA Health Full time

    Customer Service RepresentativeSA Health is seeking a highly motivated and customer-focused individual to join our Contact Centre team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients via phone and e-channels.Key Responsibilities:Respond to customer inquiries and resolve...


  • Adelaide, South Australia Hudson Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Hudson Australia. As a Customer Service Representative, you will be the go-to person for customers, providing top-tier service across various platforms.Your role will include answering inquiries, resolving concerns, and educating customers on how to maximize their benefits.A...


  • Adelaide, South Australia SA Health Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at SA Health. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service to our clients via phone and e-channels.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional mannerAssist customers...


  • Adelaide, South Australia Programmed Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Telstra's Triple Zero call centre in Adelaide CBD. This is a great opportunity to work for a reputable brand that offers a supportive working environment.The Role:This is a high volume and fast paced role where you will be required to provide accurate...


  • Adelaide, South Australia Superloop Full time

    About UsAt Superloop, we're passionate about delivering better internet experiences to Australian homes and businesses. As a key player in the industry, we're committed to innovation and customer satisfaction.Job SummaryWe're seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team. As a Customer Service Representative, you'll play a...


  • Adelaide, South Australia SA Health Full time

    Career Opportunity: SA Ambulance is seeking a Customer Service Representative to join our Contact Centre team.About the Role: As a Customer Service Representative, you will be the first point of contact for our customers, responding to a variety of enquires via phone and e-channels. Your primary role will be to assist customers with queries about Ambulance...


  • Adelaide, South Australia Hudson Full time

    Hudson Australia is currently seeking a highly skilled and enthusiastic Customer Service Representative to join their team in Adelaide. This exciting opportunity is perfect for individuals looking to kickstart their career in a call centre environment.We're on the lookout for proactive team players who are passionate about delivering exceptional customer...


  • Adelaide, South Australia AWP Australia Pty Ltd Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Allianz Partners in Australia. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through effective management of inbound and outbound telephone calls.


  • Adelaide, South Australia TSA Group Full time

    About the RoleAre you a customer-focused individual looking to start your career in sales and service? We are seeking a motivated and enthusiastic Customer Service Representative to join our TSA Group team in Adelaide.About the JobAs a Customer Service Representative, you will be responsible for providing exceptional customer experiences by answering inbound...


  • Adelaide, South Australia SA Health Full time

    Role Summary We are seeking a skilled Customer Service Representative to provide exceptional customer service to our clients. About the Role As a Customer Service Representative, you will be responsible for providing a range of customer service activities, including answering telephone calls, responding to customer inquiries, and resolving customer...


  • Adelaide, South Australia Synaco Global Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients via phone, email, and in-person interactions.Key Responsibilities:Answering and directing incoming...


  • Adelaide, South Australia Randstad Full time

    Company OverviewRandstad is a leading provider of temporary and permanent employment services. Our mission is to provide our clients with the best talent in the industry, while also helping individuals find fulfilling career opportunities.Salary: $60,000 - $80,000 per annumJob DescriptionWe are seeking an experienced customer service representative to join...


  • Adelaide CBD, Australia HERTZ Full time

    _Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other...


  • Adelaide, South Australia SA Health Full time

    About the Role: We are seeking an experienced customer service representative to join our team at SA Health. This is an exciting opportunity for a motivated individual to provide exceptional customer service and support to our clients. As a customer service representative, you will be responsible for handling a high volume of telephone calls, responding to...


  • Adelaide, South Australia Bendigo and Adelaide Bank Full time

    Secure Your Future in BankingWe are seeking a talented Customer Service Representative to join our team at Bendigo and Adelaide Bank.About the OpportunityIn this role, you will play a vital part in supporting our business objectives by managing delinquent loans, credit cards, business, and savings accounts. You will work closely with customers experiencing...