Customer Care Coordinator

4 weeks ago

Southbank, Australia Tomra Full time

**Company Description**
TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure **Every Resource Counts**, has been our strength for over 50 years.

At TOMRA, we want people to** innovate**, show **passion** in their work and be **responsible**. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Position Overview

Roles and Responsibilities:
Customer Care
- Manage and process customer Enquires, quotes and spare parts orders.
- Create cases and work orders for all Field Service Representative (FSE) work.
- Initiate follow-up calls with FSEs and customers for any work order discrepancies.
- Coordinate Customer service visits and liaise with the customers and FSE on (service visits, new projects, upgrades, other service-related visits).
- Process and submit estimates (quotes) to customers for all service work as required.
- Support Field Service Engineer - Team Lead in managing resource utilization and capacity planning.

Parts Support
- Timely response to quotations, technical enquiries, and requests for information.
- Expedite customer orders to ensure on time delivery and customer satisfaction.
- Ordering stock for customer spare parts orders, with internal and external suppliers, manage receipting into system.
- Picking and packing and arrange shipping of spare parts orders.
- Create work orders for service requests ensure we have purchase orders for all service visits.
- Create RMA and manage return process for warranty and repair orders, including external supplier repairs.

**Qualifications**
**Experience**:

- 1-3 years‘ experience in a similar role
- Education/background:

- Associate degree strongly preferred; equivalent experience will be considered.

Other skills/abilities:

- Strong organizational and time management skills.
- Computer skills are crucial, including MS Office suite.
- Prior knowledge and experience with IFS and D365 are a plus.
- Fluent in English - oral & written, other languages are a plus.

**Additional Information**
- Birthday leave - have a day off on us
- Hybrid working - 4 days in the office and 1 day at home
- Kiwisaver employer contribution paid on top of base salary
- Professional training and development: We are passionate about people and seeing them succeed
- Onsite car parking
- You may also know us as the award-winning kiwi success story COMPAC or BBC, we strive for greatness and that is reflected from our history and into our future as TOMRA
- Global career opportunities with a strong record for promoting internally
- We care for the planet and want to make a difference for the future

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