Customer Success Enablement Coordinator

4 weeks ago

Southbank, Australia IntelligenceBank Full time

Company Description

With an enviable, multi award winning product portfolio, IntelligenceBank is leading the way when it comes to innovative marketing operations solutions.

A rapidly scaling, innovative and enthusiastic organisation, we believe in surrounding ourselves with good people. We strive to deliver the best outcomes for our customers, our partners and our people and to deliver on our brand promise to “Make Work Seem Less”.

**Job Description**:
To help us continue to deliver on our value of Six Star Service to our clients, we've a newly created role for a **Customer Success Enablement Coordinator**. Reporting to the SVP of Customer Success APAC you will help deliver the necessary tools, support, analysis, training, process, and share best practices.

As a part of our high performing Customer Success team, you'll be responsible for supporting Customer Success Managers with the information, content, and tools to drive efficient portfolio management.

This is a hybrid role based in Melbourne.

While there’s a good chance no two days will be exactly the same, here's a look of some of the core focuses of your role:

- Maintain a single source of truth for Customer Success systems and processes, including but not limited to SalesForce processes and links to marketing materials and collateral.
- Participate in the regular audit and reporting of accounts in SalesForce and Mission Control to ensure that portfolio accuracy is maintained.
- Proactively monitor accounts in order to track usage patterns and identify any anomalies, problems and/or opportunities with the service or product being provided.
- Assist with the identification, design and implementation of processes enhancements across the Customer Success function to drive efficiencies and liaise with RevOps team for implementation.
- Manage customer outreach lists, and segments. Liaise with product marketing on content.
- Coordinate with internal departments to ensure that customer requests are fulfilled promptly and efficiently.
- Liaise with Product Marketing to coordinate delivery for new product launches, including in-app announcements, globally.
- Support the account managers in their renewal process and ensure Salesforce, Mission Control, MCP, TPM and other tools are kept aligned with the clients interaction with our business.

**Qualifications**:
**About You**

Curious by nature, you love solving problems and simplifying complexity. You're detail-oriented and proactive. All team members are encouraged to continually inspect, adapt and experiment, looking for opportunities to improve individually and collectively so a growth attitude is a must. We do have a few other key requirements so read on and see if you could be part of our team:

- Demonstrated experience working with SalesForce, Mission Control and MCP
- Analytical with ability to present data in clear, actionable terms
- Proficiency with Excel is a must
- Ability to quickly build strong and effective relationships with internal stakeholders and customers.
- Work independently with mínimal supervision and be proactive
- Excellent project management skills
- Ability to prioritise tasks and deliverables
- Strong written and verbal communication skills
- Strong commercial and financial acumen
- Strong attention to detail

Additional Information
**Next Steps**:

- "We're a 2023 Circle Back Employer & commit to replying to every applicant."_

  • Customer Success Coordinator

    1 week ago

    Southbank, Australia IntelligenceBank Full time

    **Company Description** IntelligenceBank is _the _leading marketing operations platform, helping clients across key industries including healthcare, financial services, government and retail to better streamline their content management and ensure it's legally compliant. Our high-growth and fast-paced environment is big on culture, learning and ensuring we...

  • Customer Success Coordinator

    1 week ago

    Southbank, Victoria, Australia IntelligenceBank Full time

    Company DescriptionIntelligenceBank is _the _leading marketing operations platform, helping clients across key industries including healthcare, financial services, government and retail to better streamline their content management and ensure it's legally compliant. Our high-growth and fast-paced environment is big on culture, learning and ensuring we...

  • Customer Success Operations Specialist

    3 weeks ago

    Southbank, Australia IntelligenceBank Full time

    Company Description With an enviable, multi award winning product portfolio, IntelligenceBank is leading the way when it comes to innovative marketing operations solutions. A rapidly scaling, innovative and enthusiastic organisation, we believe in surrounding ourselves with good people. We strive to deliver the best outcomes for our customers, our partners...

  • Customer Success Operations Specialist

    3 weeks ago

    Southbank, Australia IntelligenceBank Full time

    Company Description With an enviable, multi award winning product portfolio, IntelligenceBank is leading the way when it comes to innovative marketing operations solutions. A rapidly scaling, innovative and enthusiastic organisation, we believe in surrounding ourselves with good people. We strive to deliver the best outcomes for our customers, our partners...

  • Customer Success Operations Specialist

    7 days ago

    Southbank, Victoria, Australia IntelligenceBank Full time

    Company DescriptionWith an enviable, multi award winning product portfolio, IntelligenceBank is leading the way when it comes to innovative marketing operations solutions.A rapidly scaling, innovative and enthusiastic organisation, we believe in surrounding ourselves with good people. We strive to deliver the best outcomes for our customers, our partners and...

  • Customer Success Manager

    4 weeks ago

    Southbank, Australia IntelligenceBank Full time

    Company Description With an enviable, multi award winning product portfolio, IntelligenceBank is leading the way when it comes to innovative marketing operations solutions. A rapidly scaling, innovative and enthusiastic organisation, we believe in surrounding ourselves with good people. We strive to deliver the best outcomes for our customers, our partners...

  • Customer Success Manager

    1 week ago

    Southbank, Victoria, Australia IntelligenceBank Full time

    Company DescriptionWith an enviable, multi award winning product portfolio, IntelligenceBank is leading the way when it comes to innovative marketing operations solutions.A rapidly scaling, innovative and enthusiastic organisation, we believe in surrounding ourselves with good people. We strive to deliver the best outcomes for our customers, our partners and...

  • Customer Care Coordinator

    2 weeks ago

    Southbank, Australia Hickory Full time

    **_At Hickory, we don’t believe in standing still, for over three decades we have continually invested in researching and developing systems and products to improve the way we build. Our philosophy is ‘MADE for LIFE’ - it’s a commitment we honour, each day. Everything we do and everything we build is ‘MADE for LIFE.’ Whether it’s refining our...

  • Customer Care Coordinator

    1 week ago

    Southbank, Victoria, Australia Hickory Full time

    At Hickory, we don't believe in standing still, for over three decades we have continually invested in researching and developing systems and products to improve the way we build. Our philosophy is 'MADE for LIFE' – it's a commitment we honour, each day. Everything we do and everything we build is 'MADE for LIFE.' Whether it's refining our patented,...

  • Customer Care Coordinator

    1 month ago

    Southbank, Australia Hickory Full time

    At Hickory, we don’t believe in standing still, for over three decades we have continually invested in researching and developing systems and products to improve the way we build. Our philosophy is ‘MADE for LIFE’ – it’s a commitment we honour, each day. Everything we do and everything we build is ‘MADE for LIFE.’ Whether it’s refining our...

  • Customer Care Coordinator

    4 weeks ago

    Southbank, Australia Tomra Full time

    **Company Description** TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure **Every Resource Counts**, has been our strength for over 50 years. At...

  • Customer Care Coordinator

    7 days ago

    Southbank, Victoria, Australia Tomra Full time

    Company DescriptionTOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts, has been our strength for over 50 years.At TOMRA, we want...

  • Customer Engagement Manager

    3 weeks ago

    Southbank, Australia Mirvac Full time

    Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For over 50 years, we've dedicated ourselves to shaping Australia's urban landscape. Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety and...

  • Project Coordinator

    1 week ago

    Southbank, Victoria, Australia Experis Full time

    Working directly with the Program Manager, you will ensure project budgeting, scheduling, reporting and governance obligations are being achieved - maintaining the effective execution of this globally dispersed program. You will be working closely with the business stakeholders across functions, product teams, technology and project governance teams to...

  • Customer Engagement Manager

    1 week ago

    Southbank, Victoria, Australia Mirvac Full time

    Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For over 50 years, we've dedicated ourselves to shaping Australia's urban landscape. Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety and...

  • Project Coordinator

    3 weeks ago

    Southbank, Australia Experis Full time

    Working directly with the Program Manager, you will ensure p**roject budgeting, scheduling, reporting and governance** obligations are being achieved - maintaining the effective execution of this globally dispersed program. You will be working closely with the business stakeholders across functions, product teams, technology and project governance teams to...

  • Production Coordinator

    2 months ago

    Southbank, Australia University of Melbourne Full time

    **Job no**: 0058346 **Location**:Southbank **Role type**:1.0 FTE; Fixed Term for 2 years **Faculty**:Faculty of Fine Arts and Music **Department/School**:Artistic Operations (Programs & Operations) **Salary**:UOM 5 - $76,886 - $88,312 p.a. plus 17% super (pro rata for part-time); The University of Melbourne would like to acknowledge and pay respect to the...

  • Customer Accounts Coordinator

    2 weeks ago

    Southbank, Australia Engelite Full time

    **Location: Southbank / Cremorne** **Full time role at an Australian fashion business established for over 70 years.** With over 70 years at the forefront of the Australian fashion industry, our legacy is built on excellence, innovation, and a deep understanding of the art of fashion accessory manufacturing. We are currently seeking a Fashion Production -...

  • Digital Coordinator

    2 weeks ago

    Southbank, Australia Spark Foundry Full time

    **Job Description** DIGITAL COORDINATOR** Be a part of the Publicis Groupe family, one of the world’s most progressive and dynamic modern communications businesses, enjoying all the perks that come with our network offering: - A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing - A creative, fun and rewarding office...

  • Digital Coordinator

    6 days ago

    Southbank, Australia Spark Foundry Full time

    **Job Description**: Spark Foundry is looking for a Digital Activation Coordinator to join us in Sydney. We are one of the fastest growing agencies in Australia and the world. At Spark Foundry our vision is to fuel famously effective ideas. Famous and Effective. Not one or the other, both. That sounds nice, but to get to famously effective ideas you need...