Customer and Contract Lead

1 week ago


Southbank, Victoria, Australia Calvary Full time
Customer and Contract Lead - Calvary Aged Care

Progress with purpose at one of Australia's largest health care providers
Salary packaging, benefits and professional development in a supportive team environment
Full Time Permanent position
In Charge of the North West Region in Victoria
About the role


The Customer and Contract Lead oversees community business development, focusing on community engagement, referral channels, and optimizing occupancy for the Homes to maximize commercial outcomes.


This role is essential for maintaining occupancy levels by proactively collaborating with customers, management, and clinical teams to provide quality care solutions.

Additionally, the lead works closely with prospective residents, their families, and friends, ensuring accurate pricing and contracting information delivery while satisfying legislative requirements.


Your main duties will include:

Management and Coordination of administrative and pricing/contracting requirements, and team for the Home
Work in consultation with Marketing to promote Calvary services to ensure occupancy levels are maximised and sales opportunities are realised
Seek competitor analysis and remain aware of industry changes that may impact occupancy and resident selection
Assistance provided to management and clinical teams regarding suitable resident selection
About you
Previous experience and understanding of placement of aged care consumers including facility, retirement Home/ independent living settings
Demonstrated sales experience
Demonstrated financial acumen
Demonstrated experience in consultation processes, including problem solving
Specialised competencies in customer service, the co-ordination of a range of complex services and building effective customer relationships

Your benefits:

NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career opportunities
Flexible hours that make sense for you

Why work for Calvary?

At Calvary, our staff matter.


With over 130 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.


Please note the following:

You will be required to provide evidence of immunisation as required for your role including COVID-19, influenza, tuberculosis screening
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