Customer Service Representative

4 weeks ago

Morwell, Australia Alinta Energy Full time

**Supportive Hybrid working arrangements? That’s better.**

Alinta Energy is experiencing rapid growth, and we are looking for our next Customer Service superstars to join our Morwell family on an ongoing basis. Not only is this an exciting opportunity for you to further and grow your career, but you will also be working in a state-of-the-art facility and have a variety of free snacks & drinks paid for by Alinta Energy

If you’ve ever wanted to try something new or take the next step in your career, we want to hear from you These positions will be providing exceptional customer service over the phone and online, whilst demonstrating the value of the Alinta Energy brand to our customers. You will be working at a full time, ongoing capacity with the flexibility to work a rotating hybrid work from home model.

All successful applicants will begin their Alinta Energy career by attending our comprehensive paid training program delivered by a team of training specialists to make you an expert in the field before you even touch the phone.

**New Hours of Operation**:work a refined rotating roster of 8:00am - 6:00pm Monday-Friday and an occasional half day on Saturday (8:00am-12:00pm) from home. A better work life balance? That’s Better.

**Why work for us?**
- _Competitive annual salary of $60,500 (incl. super) with an annual bonus and monthly recognition incentives_
- _Ongoing training and support from on-ground leadership at every stage of your employment_
- _Hybrid working arrangements working 3 weeks from home and 1 week in office (once competent)_
- _Learn new skills with 8 weeks_ _paid training_
- _Free snacks, drinks and coffee_
- _Further develop your career with an entry level role_
- _Supportive and collaborative environment_

You can learn more about Alinta Energy's Customer Experience Hub by visiting our Morwell journey page and hear testimonials from our current employees.

**Working at Alinta Energy you will have access to a range of benefits, such as**:

- _A generous referral bonus when you refer other employees to work for Alinta Energy_
- _14 weeks of fully paid parental leave_
- _Paid community volunteer leave_
- _Staff energy discount offer_
- _Salary packaging options_
- _Discount program for a range of products and services _
- _Company paid salary continuance insurance_
- _Ability to purchase additional leave_

**About Alinta Energy**

At Alinta Energy, we’re constantly striving to do better. Whether it’s lowering energy costs for customers, providing world class local service or sustainable energy, our aim is to be better. And to keep getting better day after day. Better for our customers. Better for Australia. And better for our environment.

Alinta Energy’s Latrobe Valley Customer Experience Hub has created over 250 jobs for the Gippsland region. Working for Alinta Energy will allow you to grow your career whilst gaining exposure to industry-leading technology and develop skills to support and drive customer excellence.

**What you’ll be doing**:

- Handle incoming customer calls and online enquiries, providing exceptional customer service at every interaction
- Deliver on KPIs and targets relating to sales, responsiveness, quality, and customer excellence
- Own customer queries, delivering a first call resolution and highlighting potential repeat call drivers
- Demonstrate the value of the Alinta Energy brand and services at every customer interaction
- Own and drive self-development with a can-do attitude
- Maintain effective workplace relationships with the team and leaders to ensure positive customer outcome

Let’s spread the positive energy togetherAlinta Energy is a **Circle Back Initiative** employer - we commit to respond to every applicant.

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