Residential Customer Service Team Manager

3 days ago

Morwell, Australia Aussie Broadband Full time

Join our team as a Residential Customer Service Team Manager Are you ready to propel your career forward? We're in search of an individual with leadership experience to step into this role.

This role is a 6-month secondment position, based on-site with our Morwell team.
- At Aussie Broadband we believe _difference _is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud _Equal Opportunity Employer_, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday._
- Join us as we continue to grow and make a mark as the 5th largest telco in Australia_

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down

Our fantastic culture lives and breathes our values:
- Don't be ordinary, be awesome- Think BIG- No bullsh*t- Be good to people- Have fun

We are proud to be a

B Corp Certified company

, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our

Pledge 1% commitment

,

sponsorship programs

and our paid staff community service leave offering.

But don’t just take our word for it - We have been named one of the top employers in Australia by

HRD magazine


The good stuff- 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)- Free internet up to the value of $109 per month- 20% off our Fetch and Mobile services- Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many more- Celebrating you With monthly rewards and recognition- Internal training and resources for you to continue to learn, grow and achieve your career goals- Yearly allowance for amazing Aussie merch- Fitness Passport for access to multiple gyms and pools across Australia

Let’s talk about you- Knowledge of the telco industry- Clear and approachable communication- Effective leadership abilities- Familiarity with customer service principles- Proficient computer skills- Skilled in negotiation and innovative thinking- Able to work both independently and within a team

How will you support our “Why?”- Lead, develop, and coach your team for improved performance and succession planning- Supervise a medium to large team, collaborating with team leaders to meet organisational needs- Manage team performance, working closely with staff to achieve targets- Plan resource requirements within your team- Contribute to enhancing regular procedures and support systems- Follow Aussie Broadband's policy to escalate customer complaints- Coordinate daily operations with Team Leaders & Aussie Experts, including scheduling and managing leave approvals

Ready to join?

If you have an questions get in touch today with our team at



Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We are unconventional in many ways, and we like to think outside the box with the people we hire.

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