Customer Service Representative

4 days ago

Morwell, Australia Alinta Energy Full time
  • Competitive annual salary of $63,500 (incl. super) with an annual bonus and monthly recognition incentives
  • Ongoing training and support from on-ground leadership at every stage of your employment
  • Hybrid working arrangements working 3 weeks from home and 1 week in office

The better way forward

As one of Australia’s biggest energy retailers, with over 1.1 million customers, we have big plans for how we’ll help transform energy in affordable and sustainable ways over the coming years. It’s a genuinely exciting time for us, and it means we can offer opportunities to do work that makes everyone’s future better.

Your part in it

Alinta Energy’s Latrobe Valley Customer Experience Hub has created over 250 jobs for the Gippsland region. Working for Alinta Energy will allow you to grow your career whilst gaining exposure to industry-leading technology and developing skills to support and drive customer excellence.

What you’ll get out of it

We’re a welcoming bunch who put our energy into being the best company we can be. For us, this means shared respect, great communication between teams, acting on our ideas, and looking out for each other’s wellbeing. There are plenty of great perks, from flexible working to a long list of exclusive Alinta benefits.

What you’ll put into it

  • Handling incoming customer calls and online enquiries, providing exceptional customer service at every interaction
  • Delivering on KPIs and targets relating to sales, responsiveness, quality, and customer excellence
  • Owning customer queries, delivering a first call resolution and highlighting potential repeat call drivers
  • Demonstrating the value of the Alinta Energy brand and services at every customer interaction

What you’ll bring to it

After attending our 8 week comprehensive paid training program you will be providing exceptional customer service over the phone and online, whilst demonstrating the value of the Alinta Energy brand to our customers.

You will be working at a full time, ongoing capacity with the flexibility to work a rotating roster in the hybrid model from both our modern offices and from your home.

Hours of Operation: work a refined rotating roster of 8:00am – 6:00pm Monday-Friday and an occasional half day on Saturday (8:00am-12:00pm) from home.

You can learn more about Alinta Energy's Customer Experience Hub by visiting our Morwell journey page and hearing testimonials from our current employees.

Like what you’re seeing?

If you like the sound of this, and you’ve got experience in a similar role, we’d love to talk to you. Come and discover better together with Alinta Energy.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

If your application progresses, we will need to complete background and pre-employment checks, such as immigration checks, reference checks, criminal background checks, qualification checks, and additional checks for roles related to finance.

We look forward to hearing from you.

Click ‘Apply’ to submit your application.
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