IT Customer Solutions Representative

2 weeks ago

Morwell, Australia LaTrobe City Council Full time

**IT Customer Solutions Representative
**Permanent Part Time - 16 hours per week**

**Location: Morwell**

**Band 5: $76,171.43 - $87,565.78 hour plus 11% superannuation**

**Department: Organisational Performance**

**_Do you want to make an IMPACT? _**

**About this Role**

Our IT Customer Solutions Representative provides first level IT support to Latrobe City Council employees and other stakeholders for all IT services.

Receiving and triaging all IT support requests, you will liaise with the broader Organisational Performance team to resolve customer issues and ensure a high level of customer service is provided consistently across the organisation and contribute to continuous improvement.

**About You**

For this position we are seeking an individual with tertiary qualifications in Information Technology and / or equivalent IT experience and a solid understanding of IT systems, software, and hardware commonly used in Council environments.

**You'll also need**:

- Excellent communication and interpersonal skills to converse with a wide range of customers with their IT issues.
- Foundation knowledge of Microsoft Windows /Server Operating Systems, MS Office, Office 365, System Centre Configuration Manager.
- Foundation knowledge of ITIL and service management tools and Asset Management practices and experience in using IT Service Management Tools.
- Problem-Solving skills to quickly diagnose IT problems and find solutions independently
- Experience with ticketing systems and following predefined procedures for issue resolution is desirable.

You should be resourceful, detail-oriented, and capable of managing multiple tasks efficiently in a fast-paced environment.

**_Go Further at Latrobe City Council _**

A career with us begins with a desire to empower and make positive change within our Latrobe City Community. At council you will get stuck into interesting work and experience growth as you see the impact you make unfold right in front of you.

**Why work for us?**

At Latrobe City Council we are an equal opportunity employer who invests heavily in our employees.

We offer a range of training and Personal Development opportunities including a Structured Leadership Development Program and study assistance.

At LCC you will enjoy flexible working options, we offer benefits such as salary packaging and access to our health and wellbeing programs.

We want you to join our team and provide the best services possible for a fast-growing regional municipality in the heart of Gippsland.

**To apply**

Applications will close at **11.59 PM on Sunday 12 May 2024.**

For more information contact **Carlyle Eves, Team Leader IT Customer Solutions **on **0407 749 860 **for a confidential discussion.

**Diversity and Inclusion**
- At Latrobe City Council we value workforce diversity and inclusion, where individual uniqueness is embraced. We value diverse life experiences and the perspectives of our people, whilst providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality. _
- Latrobe City Council is an equal opportunity employer and works in the interest of the safety of children and young people. Our recruitment processes reflect this commitment._

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