Guest Service Agent

3 days ago

Gold Coast, Australia SOFITEL Full time

**Company Description** Our Hotel**

Sofitel Gold Coast Broadbeach is a luxurious five-star hotel located in the heart of Broadbeach. We are situated just 200m from patrolled beaches and our hotel features 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views.

We are an equal opportunity employer who strives for excellence and customer satisfaction.

As a Guest Services Agent, the successful applicant will be required to:

- Efficiently process arrival and departure guest accounts
- Maintain strict security procedures with credit and cash transactions
- Ensure all guest requests are actioned in a timely and efficient manner
- Create innovative ways to up-sell additional services to our guests
- Promote the hotel's product and services and loyalty program
- Operate switchboard effectively, handling all calls promptly and professionally

**Qualifications**
To be successful in this role, you will have:

- Previous experience in a hotel environment (preferably 5 star)
- A genuinely caring and friendly approach to guest service
- Exceptional standard of personal presentation
- Excellent interpersonal and communication skills
- Ability to think on your feet to efficiently resolve any issues that arise
- Computer skills including experience with Microsoft Office; Opera experience advantageous
- Flexibility to work a 7 day rotational roster, including weekends, public holidays and the occasionally overnight shift.

**Additional Information** What’s in it for you**:

- Work in a luxury environment surrounded by the best people in the industry
- Heartist benefit card offering discounted rates in Accor properties worldwide
- Discounted parking on site
- Learning programs through our Accor Academy
- Opportunity to develop your talent and grow within your property and across the world

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

  • Guest Service Agent

    1 week ago

    Gold Coast, Queensland, Australia Mantra Legends Full time

    Mantra Legends is an iconic hotel, with its superb central location and history of being a meeting point for Surfers society. These days, it's popular with overseas visitors, who can enjoy a drink in the lobby bar followed by the famous nightly seafood banquet in the hotel's own Fables restaurant. Join a legendary crew and work with the best.Do you go the...

  • Guest Service Agent

    3 days ago

    Gold Coast, Australia Soul Surfers Paradise Full time

    **Peppers Soul Surfers Paradise** is centrally located within the tourism hot spot of Queensland’s Gold Coast and within walking distance of the light rail. Peppers Soul towers above the ocean short offering a selection of one, two and three Bedroom apartments over 77 levels. Guests can enjoy sweeping vistas of the famous Surfers Paradise beach from their...

  • Guest Service Agent

    3 weeks ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Service Agent** **Full Time - $23.52 p/h Monday-Friday, $29.40 Saturday, $35.28 Sunday** **Sea World Resort, Main Beach Gold Coast** **About the role**: Work at Australia’s only Theme Park Resort! Interact with our guests during check in and check out, take reservations, answer calls and assist guests with their queries. **Duties**: - Meet and...

  • Guest Service Agent

    3 weeks ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Service Agent** **Part Time - $23.52 p/h Monday-Friday, $29.40 Saturday, $35.28 Sunday Sea World Resort, Main Beach Gold Coast** **About the role**: Work at Australia’s only Theme Park Resort! Interact with our guests during check in and check out, take reservations, answer calls and assist guests with their queries. **Duties**: - Meet and greet...

  • Guest Service Agent

    2 weeks ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Service Agent** **Part Time - $23.52 p/h Monday-Friday, $29.40 Saturday, $35.28 Sunday Sea World Resort, Main Beach Gold Coast** **About the role**: Work at Australia’s only Theme Park Resort! Interact with our guests during check in and check out, take reservations, answer calls and assist guests with their queries. **Duties**: - Meet and greet...

  • Guest Service Agent

    6 days ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Service Agent - Nights** **Part Time - $24.87 p/h Monday-Friday | $31.09 p/h Sat | $37.31 p/h Sun (+ allowances)** **Sea World Resort, Main Beach Gold Coast** **About the company**: Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet ’n’ Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village...

  • Guest Service Agent

    3 days ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Service Agent** **Full Time & Part Time roles available** **Sea World Resort, Main Beach Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of discounts throughout our...

  • Guest Service Agent

    3 weeks ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Service Agent** **Casual $31.09/hr Mon-Fri, $37.31/hr Sat, $43.52/hr Sun** **Sea World Resort, Main Beach Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of discounts...

  • Guest Service Agent

    2 weeks ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Service Agent** **Full Time - $23.52 p/h Monday-Friday, $29.40 Saturday, $35.28 Sunday** **Sea World Resort, Main Beach Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of...

  • Guest Service Agent

    1 week ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Service Agent** **Casual $29.40 per hour Monday-Friday, $35.28 Saturday, $41.16 Sunday** **Sea World Resort, Main Beach Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of...

  • Guest Service Agent

    1 week ago

    Gold Coast, Queensland, Australia Soul Surfers Paradise Full time

    Peppers Soul Surfers Paradise is centrally located within the tourism hot spot of Queensland's Gold Coast and within walking distance of the light rail. Peppers Soul towers above the ocean short offering a selection of one, two and three Bedroom apartments over 77 levels. Guests can enjoy sweeping vistas of the famous Surfers Paradise beach from their rooms...

  • Guest Service Agent

    1 week ago

    Gold Coast, Queensland, Australia Village Roadshow Limited Full time

    Guest Service AgentFull Time & Part Time roles availableSea World Resort, Main Beach Gold CoastAbout the Perks Unlimited free entry to our amazing theme parks Earn complimentary passes for family and friends Enjoy discounts on food & beverage, retail and animal experiences Enjoy a wide variety of discounts throughout our properties and access to our Village...

  • Guest Service Agent

    1 week ago

    Gold Coast, Queensland, Australia Village Roadshow Limited Full time

    Guest Service Agent - NightsPart Time - $24.87 p/h Monday-Friday | $31.09 p/h Sat | $37.31 p/h Sun (+ allowances)Sea World Resort, Main Beach Gold CoastAbout the company:Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet 'n' Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village Roadshow Studios, Sea World...

  • Guest Service Agent

    1 week ago

    Gold Coast, Queensland, Australia Village Roadshow Limited Full time

    Guest Service AgentCasual $31.09/hr Mon-Fri, $37.31/hr Sat, $43.52/hr SunSea World Resort, Main Beach Gold CoastAbout the Perks Unlimited free entry to our amazing theme parks Earn complimentary passes for family and friends Enjoy discounts on food & beverage, retail and animal experiences Enjoy a wide variety of discounts throughout our properties and...

  • Guest Service Agent

    1 week ago

    Gold Coast, Queensland, Australia Village Roadshow Limited Full time

    Guest Service AgentCasual $29.40 per hour Monday-Friday, $35.28 Saturday, $41.16 SundaySea World Resort, Main Beach Gold CoastAbout the Perks Unlimited free entry to our amazing theme parks Earn complimentary passes for family and friends Enjoy discounts on food & beverage, retail and animal experiences Enjoy a wide variety of discounts throughout our...

  • Guest Service Agent

    1 week ago

    Gold Coast, Queensland, Australia Village Roadshow Limited Full time

    Guest Service AgentPart Time - $23.52 p/h Monday-Friday, $29.40 Saturday, $35.28 Sunday Sea World Resort, Main Beach Gold CoastAbout the role:Work at Australia's only Theme Park Resort Interact with our guests during check in and check out, take reservations, answer calls and assist guests with their queries.Duties: Meet and greet guests in a friendly and...

  • Guest Service Agent

    1 week ago

    Gold Coast, Queensland, Australia Village Roadshow Limited Full time

    Guest Service AgentFull Time - $23.52 p/h Monday-Friday, $29.40 Saturday, $35.28 SundaySea World Resort, Main Beach Gold CoastAbout the role:Work at Australia's only Theme Park Resort Interact with our guests duringcheck in and check out, take reservations, answer calls and assist guestswith their queries.Duties: Meet and greet guests in a friendly and...

  • Guest Service Agent

    1 week ago

    Gold Coast, Queensland, Australia Village Roadshow Limited Full time

    Guest Service AgentFull Time - $23.52 p/h Monday-Friday, $29.40 Saturday, $35.28 SundaySea World Resort, Main Beach Gold CoastAbout the Perks Unlimited free entry to our amazing theme parks Earn complimentary passes for family and friends Enjoy discounts on food & beverage, retail and animal experiences Enjoy a wide variety of discounts throughout our...

  • Guest Service Agent

    1 week ago

    Gold Coast, Queensland, Australia SOFITEL Full time

    Company Description Our Hotel**Sofitel Gold Coast Broadbeach is a luxurious five-star hotel located in the heart of Broadbeach. We are situated just 200m from patrolled beaches and our hotel features 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views.We are an equal opportunity employer who strives for...

  • Guest Service Agent

    3 weeks ago

    Gold Coast, Australia MINOR Hotels Full time

    AVANI Broadbeach are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to...