Guest Service Agent

5 months ago

Gold Coast, Australia Oaks Hotels Full time

**Company Description**
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Oaks Gold Coast Calypso Plaza Suites are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Responsibilities include:

- Welcome and check in guests
- Communicate professionally
- Make bookings
- Assist guests during their stay

**Qualifications**
- Previous experience in a hotel or customer service environment
- Excellent written and verbal communication skills
- Exceptional customer service skills and an unwavering positive attitude
- The ability to successfully provide a high level of customer satisfaction
- Professional presentation essential
- Availability to work a variety of shifts on a full time basis, including weekends and public holidays

**Additional Information** Join our positive and vibrant team and be rewarded with these team benefits**:

- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands
- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults
- Laundry allowance for some roles*

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

  • Guest Service Agent

    4 months ago

    Gold Coast, Australia Mantra Legends Full time

    **Mantra Legends** is an iconic hotel, with its superb central location and history of being a meeting point for Surfers society. These days, it’s popular with overseas visitors, who can enjoy a drink in the lobby bar followed by the famous nightly seafood banquet in the hotel’s own Fables restaurant. Join a legendary crew and work with the best. Do you...

  • Guest Service Agent

    4 months ago

    Gold Coast, Australia Soul Surfers Paradise Full time

    **Peppers Soul Surfers Paradise** is centrally located within the tourism hot spot of Queensland’s Gold Coast and within walking distance of the light rail. Peppers Soul towers above the ocean short offering a selection of one, two and three Bedroom apartments over 77 levels. Guests can enjoy sweeping vistas of the famous Surfers Paradise beach from their...

  • Guest Service Agent

    4 months ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Service Agent** **Full Time & Part Time roles available** **Sea World Resort, Main Beach Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of discounts throughout our...

  • Guest Service Agent

    4 months ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Service Agent - Nights** **Part Time - $24.87 p/h Monday-Friday | $31.09 p/h Sat | $37.31 p/h Sun (+ allowances)** **Sea World Resort, Main Beach Gold Coast** **About the company**: Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet ’n’ Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village...

  • Guest Service Agent

    5 months ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Service Agent** **Casual $29.40 per hour Monday-Friday, $35.28 Saturday, $41.16 Sunday** **Sea World Resort, Main Beach Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of...

  • Guest Service Agent

    5 months ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Service Agent** **Full Time - $23.52 p/h Monday-Friday, $29.40 Saturday, $35.28 Sunday** **Sea World Resort, Main Beach Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of...

  • Guest Service Agent

    5 months ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Service Agent** **Casual $31.09/hr Mon-Fri, $37.31/hr Sat, $43.52/hr Sun** **Sea World Resort, Main Beach Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of discounts...

  • Guest Service Agent

    4 months ago

    Gold Coast, Australia SOFITEL Full time

    **Company Description** Our Hotel** Sofitel Gold Coast Broadbeach is a luxurious five-star hotel located in the heart of Broadbeach. We are situated just 200m from patrolled beaches and our hotel features 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views. We are an equal opportunity employer who strives for...

  • Guest Service Agent

    5 months ago

    Gold Coast, Australia MINOR Hotels Full time

    AVANI Broadbeach are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to...

  • Guest Service Agent

    5 months ago

    Gold Coast, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Service Agent

    5 months ago

    Gold Coast, Australia Oaks Hotels Full time

    Job DescriptionOaks Gold Coast Calypso Plaza Suites are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team.The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from...

  • Guest Service Agent

    5 months ago

    Gold Coast, Australia Avani Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    5 months ago

    Gold Coast, Australia Oaks Hotels Full time

    Job Description Oaks Gold Coast Calypso Plaza Suites are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their...

  • Hotel Guest Service Agent

    1 month ago

    Gold Coast, Queensland, Australia Star Residences Full time

    About the RoleWe are seeking a highly skilled and customer-focused Hotel Guest Service Agent to join our team at The Star Residences. As a key member of our front desk team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service to...

  • Hotel Guest Service Agent

    5 months ago

    Gold Coast, Australia The Star Entertainment Group Full time

    A great opportunity has arisen to join the Hotel team at The Star Gold Coast as a Guest Service Agent for our Resort. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. The Star Gold Coast is a busy and complex environment with 594 hotel rooms at The Star Grand and 56 luxury...

  • Casino Guest Services Agents

    5 months ago

    Gold Coast, Australia The Star Entertainment Group Full time

    As a Casino Guest Services Agent at The Star Gold Coast your role will be to enhance the experience of our members and guests every day! In this role you will become an expert of the Star Club Loyalty Program, with extensive knowledge to be able to promote the Star Club member benefits and drive acquisition of new memberships. You will also become an...

  • Hotel Guest Service Agents

    5 months ago

    Gold Coast, Australia The Star Entertainment Group Full time

    A great opportunity has arisen to join the Hotel team at The Star Gold Coast as a Guest Service Agent for our Resort. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. The Star Gold Coast is a busy and complex environment with 594 hotel rooms at The Star Grand and 56 luxury...

  • Night Guest Service Agent

    1 month ago

    Gold Coast, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Service Agent

    4 months ago

    Gold Coast, Australia JW Marriott Full time

    **Job Description**: **Job Number** 23120636 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **About the Company** **Marriott...

  • Hotel Guest Service Agent

    5 months ago

    Gold Coast, Australia The Star Entertainment Group Full time

    A great opportunity has arisen to join the team at The Star Residences as a Guest Service Agent. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. **What are we looking for?** - Extensive guest service experience in Front Office/Guest Services - Previous experience in a...