Night Guest Service Agent
2 months ago
**Company Description**
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.
We currently have an exciting opportunity for an experienced professional to join Oaks Gold Coast Calypso Plaza Suites as our new Night Guest Service Agent on a Full time basis.
**Key Responsibilities include**:
- Conduct guest arrivals and departures
- Confidently provide personalised, proactive guest service
- Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
- Maintain professional, open and honest communication to assist guests and make accurate bookings
- Ensure that all daily tasks are completed accurately and in a timely manner
- Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
- Ensure guest queries and complaints are handled efficiently and effectively
**Qualifications**
- Previous hotel front office/reception experience
- A commitment and passion for delivering exceptional, pro-active customer service;
- Strong computer skills/knowledge, training will be provided for reservations system;
- Professional interpersonal and communication skills;
- A high standard of personal presentation
- Ability to lead and motivate a high preforming team
- Availability to work 10pm - 6am, Tuesday-Saturday.
**Additional Information** Join our positive and vibrant team and be rewarded with these team benefits**:
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- Access to Minor Hotels ANZ paid parental leave benefits
- 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands
- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults
Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.
-
Guest Service Agent
5 months ago
Gold Coast, Australia Village Roadshow Limited Full time**Guest Service Agent - Nights** **Part Time - $24.87 p/h Monday-Friday | $31.09 p/h Sat | $37.31 p/h Sun (+ allowances)** **Sea World Resort, Main Beach Gold Coast** **About the company**: Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet ’n’ Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village...
-
Guest Service Agent
5 months ago
Gold Coast, Australia Village Roadshow Limited Full time**Guest Service Agent** **Full Time & Part Time roles available** **Sea World Resort, Main Beach Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of discounts throughout our...
-
Guest Service Agent
6 months ago
Gold Coast, Australia Village Roadshow Limited Full time**Guest Service Agent** **Full Time - $23.52 p/h Monday-Friday, $29.40 Saturday, $35.28 Sunday** **Sea World Resort, Main Beach Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of...
-
Guest Service Agent
6 months ago
Gold Coast, Australia Village Roadshow Limited Full time**Guest Service Agent** **Casual $31.09/hr Mon-Fri, $37.31/hr Sat, $43.52/hr Sun** **Sea World Resort, Main Beach Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of discounts...
-
Guest Service Agent
5 months ago
Gold Coast, Australia Mantra Legends Full time**Mantra Legends** is an iconic hotel, with its superb central location and history of being a meeting point for Surfers society. These days, it’s popular with overseas visitors, who can enjoy a drink in the lobby bar followed by the famous nightly seafood banquet in the hotel’s own Fables restaurant. Join a legendary crew and work with the best. Do you...
-
Guest Service Agent
5 months ago
Gold Coast, Australia Soul Surfers Paradise Full time**Peppers Soul Surfers Paradise** is centrally located within the tourism hot spot of Queensland’s Gold Coast and within walking distance of the light rail. Peppers Soul towers above the ocean short offering a selection of one, two and three Bedroom apartments over 77 levels. Guests can enjoy sweeping vistas of the famous Surfers Paradise beach from their...
-
Guest Service Agent
5 months ago
Gold Coast, Australia SOFITEL Full time**Company Description** Our Hotel** Sofitel Gold Coast Broadbeach is a luxurious five-star hotel located in the heart of Broadbeach. We are situated just 200m from patrolled beaches and our hotel features 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views. We are an equal opportunity employer who strives for...
-
Hotel Guest Service Agent
5 months ago
Gold Coast, Australia The Star Entertainment Group Full timeA great opportunity has arisen to join the team at our new hotel The Dorsett as a Guest Service Agent. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. We have Casual, Part-Time and Full-Time roles available. **What are we looking for?** - Extensive guest service experience...
-
Hotel Guest Service Agent Dorsett
5 months ago
Gold Coast, Australia The Star Entertainment Group Full timeA great opportunity has arisen to join the team at our new hotel The Dorsett as a Guest Service Agent. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. **What are we looking for?** - Extensive guest service experience in Front Office/Guest Services - Previous experience in...
-
Guest Service Agent
6 months ago
Gold Coast, Australia MINOR Hotels Full timeAVANI Broadbeach are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to...
-
Guest Service Agent
5 months ago
Gold Coast, Australia Oaks Hotels Full time**Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...
-
Guest Service Agent
5 months ago
Gold Coast, Australia Oaks Hotels Full time**Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...
-
Guest Service Agent
6 months ago
Gold Coast, Australia Avani Full timeCompany Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...
-
Guest Service Agent
6 months ago
Gold Coast, Australia Soul Surfers Paradise Full time**Peppers Soul** is a beachfront hotel towering 77 storeys over the rest of Surfers Paradise and offering prestigious luxury accommodation. From its valet parking to its impressive beachfront views and the HYDE Paradiso restaurant everything about this landmark hotel represents Luxury. Do you go the extra mile to create a memorable guest experiences? Join...
-
Guest Service Agent
6 months ago
Gold Coast, Australia Oaks Hotels Full timeJob Description Oaks Gold Coast Calypso Plaza Suites are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their...
-
Casino Guest Services Agents
6 months ago
Gold Coast, Australia The Star Entertainment Group Full timeAs a Casino Guest Services Agent at The Star Gold Coast your role will be to enhance the experience of our members and guests every day! In this role you will become an expert of the Star Club Loyalty Program, with extensive knowledge to be able to promote the Star Club member benefits and drive acquisition of new memberships. You will also become an...
-
Hotel Guest Service Agents
5 months ago
Gold Coast, Australia The Star Entertainment Group Full timeA great opportunity has arisen to join the Hotel team at The Star Gold Coast as a Guest Service Agent for our Resort. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. The Star Gold Coast is a busy and complex environment with 594 hotel rooms at The Star Grand and 56 luxury...
-
Hotel Guest Service Agent
5 months ago
Gold Coast, Australia The Star Entertainment Group Full timeA great opportunity has arisen to join the team at The Star Residences as a Guest Service Agent. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. **What are we looking for?** - Extensive guest service experience in Front Office/Guest Services - Previous experience in a...
-
Guest Service Agent
6 months ago
Sunshine Coast, Australia MINOR Hotels Full timeOaks Sunshine Coast Oasis Resort are looking for Full-time Guest Service Agents who are passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins...
-
Guest Service Agent
5 months ago
Gold Coast, Australia Marriott International, Inc Full time**Job Number** 23198748 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem...