Customer Service Officer

5 months ago


Adelaide Airport, Australia Regional Express Full time

We are seeking suitably qualified and highly motivated individual's to join the Rex Adelaide Airport Team in the role of a part-time Customer Service Officer.

**Reporting**:
This position reports to the Adelaide Airport Manager.

**Position responsibilities**:

- Provide domestic and regional check-in, departure and arrival services for Rex at Adelaide Airport
- Reservation and ticket sales including collection of monies
- Pre and post flight duties
- Editing flights
- Sales reporting and recording functions as appropriate
- Assist with the receipt and dispatch of aircraft including operation of aerobridge if required
- Rex Lounge duties, including processing of guests, restocking and cleaning
- Assisting special needs customers.
- Passenger marshalling
- Assist customers with damaged and lost baggage enquiries
- Comply with requirements set out in the company’s safety policy and standard operating procedures
- Other duties as requested by the Airport Manager

**Selection Criteria**:

- Airport and Sabre system experience preferred
- Able to obtain an ASIC (Aviation Security Identification Card) and Aerobridge licence
- Able to work shift work that includes early starts, evenings and weekend work
- Ability to work in a team environment and a commitment to on time performance
- Previous customer service experience
- Well-developed written and oral communication skills
- Outstanding image and presentation
- Computer literacy of a high degree
- Ability to work unsupervised.

**_ Please note: _**Under the Rex Group _COVID-19 Mandatory Vaccination Policy_ all new customer-facing frontline employees must be fully vaccinated with an Approved COVID-19 vaccine and provide evidence of vaccination.

**To apply**:



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