Customer Success Account Manager
6 months ago
**Customer Success**: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success Unit team that helps customers bring together Microsoft’s world class technologies and skills, to accelerate our customers’ ambitions for growth, innovation, and community.
We are always learning and insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more, and achieve more, through our technology and innovation.
As a leader at Microsoft, we want you to bring your own strengths to model, coach, and care for our people, and help reinforce our culture, by creating an environment where everyone can do their best work.
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
**Responsibilities**:
As a people manager of Customer Success Account Managers (CSAMs), you will lead a high-performing team of customer facing professionals, that create value through an easy and connected service experience, and fostering durable customer relationships, built on trust and industry context. This team is experienced in cloud adoption, program delivery management practices, Support and technology trends, across our Public Sector Industry Portfolios.
This is an exciting role fuelled by fast-paced industry trends and technology enabled customer delivery success. Your many years of experience delivering technology programs, and industry knowledge, will help guide your team to plan and orchestrate the execution of complex success engagements. You will help customers adopt technology strategies, and execute digital transformation programs, that realise their business objectives.
Partnering with teams across Microsoft, and the Partner channel, you will maintain effective governance, and share best practices to optimize operational excellence, solve complex blockers, and improve customer health and system uptime.
The CSAM-M serves as the primary leadership point of accountability and/or escalation for their portfolio of customers. The CSAM-M is responsible for driving customer satisfaction, effective use of Microsoft’s cloud platforms, enable service readiness, and fulfilling our Support service and contractual obligations.
This team resides across Australia, with the majority of customers and team members located in the Southern States of Victoria, Tasmania, South Australia and WA, which will require some interstate travel.
**Key Specific responsibilities include**:
***
**Customer Relationship Management**:
- Create and nurture strategic relationships with key customer stakeholders, often as part of a steering committee, to ensure delivery value is on track and major issues are being anticipated, identified, and managed.
- Develop Practice strategy aligned with business and IT objectives, priorities, and strategies of Customers.
**Account Planning**:
- Bring Customer and industry insights to the Account Planning rhythm for strategic Customers
- Support and coach CSAMs to collaborate with Account Teams in developing Customer Account Plans that align the vision for Microsoft's offerings with Customer objectives and strategies.
- Develop and support CSAMs in portfolio prioritization and planning of Customer engagements to achieve Customer objectives and value.
**Opportunity and Pursuit Management**:
- Instil a team culture of identifying and sharing Customer insights and opportunities with the broader Account Team.
- Drive partnership with internal Account Teams to identify, create, and support the pursuit of growth opportunities across the Practice.
**Consumption and Delivery Execution**:
- Oversee CSAMs in effective delivery against their portfolio of prioritized solutions and workloads to drive Customer value realization and Microsoft cloud consumption.
- Anticipate, identify, and mitigate blockers to Customer success goals and partners with internal and external stakeholders to accelerate Customer value realization and Customer satisfaction.
**Staffing and Skilling**:
- Hire, on-board, develop and manage a diverse and inclusive team of Customer Success Account Managers; lead and motivate this team to high-performance.
- Develop and execute skilling plans for CSAMs and oneself to build technical and professional expertise in alignment with business priorities.
**Leadership**:
- Demonstrate strength of character and set the tone as a role
-
Customer Success Manager
3 weeks ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly motivated and experienced Client Relationship Manager to join our Customer Success team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth, and delivering exceptional customer...
-
Customer Success Account Manager
3 months ago
Sydney, Australia Microsoft Full timeThe Customer Success Account Manager (CSAM) acts as the single customer facing, account durable leader responsible for managing and orchestrating support delivery activities within an account (set of accounts). This is inclusive of customer success, support, and transformation activities across the free-to-fee spectrum. The prevailing business priority is...
-
Customer Success Account Manager
5 months ago
Sydney, Australia Microsoft Full timeThe Customer Success Account Manager (CSAM) is the key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use. This role help customers succeed in making their strategic and transformational cloud projects real. The CSAM is primary delivery lead and a partner for our more strategic...
-
Customer Success Specialist
3 weeks ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building, retaining, and growing our client base.Key ResponsibilitiesPartner with Account Managers to deliver exceptional customer experiences and drive...
-
Customer Success Account Manager
3 months ago
Sydney, Australia Microsoft Full timeThe Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and...
-
Account Manager
3 weeks ago
Sydney, New South Wales, Australia Tes Full timeAbout the RoleWe are seeking an experienced Account Manager to join our team at Tes, a leading provider of education software solutions. As an Account Manager, you will be responsible for managing and cultivating relationships with our highest value customer accounts, ensuring retention and expansion of our products within these accounts.Key...
-
Customer Success Account Manager
5 months ago
Sydney, Australia Microsoft Full timeMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive...
-
Customer Success Account Manager
5 months ago
Sydney, Australia Microsoft Full timeIt has never been a more exciting time to join Microsoft as a Customer Success Account Manager (CSAM). The CSAM is a primary customer relationship role in the Microsoft team supporting our customers on their journey to the Cloud. We are seeking an experienced and motivated person to be the next CSAM in our Healthcare team, where we empower our customers to...
-
Customer Success Account Manager Management
4 months ago
Sydney, Australia Microsoft Full timeWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Success Specialist
3 weeks ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building and maintaining strong relationships with our clients, ensuring their success with our Procore construction management software.Key...
-
Commercial Customer Success Specialist
3 weeks ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Commercial Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for driving the success of our strategic commercial customers.Key ResponsibilitiesCustomer Success: Develop and execute customer success plans...
-
Customer Success Account Manager
4 months ago
Sydney, Australia Microsoft Full timeAs a Customer Success Account Manager (CSAM), for the Retail industry, you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for execution against our Customer Success Contracts and orchestration of cross-functional programs that deliver customer value and enable transformational customer...
-
Customer Success Manager
2 weeks ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team in Sydney. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer service to our advertiser and agency partners.Key ResponsibilitiesBuild and maintain strong relationships with clients to understand...
-
SMB Customer Success Professional
2 weeks ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeJob DescriptionWe're seeking a highly skilled Customer Success Engineer to drive the adoption and growth of our Small to Medium Business client base.In this role, you'll partner with an Account Manager to deliver exceptional customer experiences, leveraging best practices and solutions as the product champion of Procore. You will succeed in this role when...
-
Customer Success Manager
1 week ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeUnlock Your Potential as a Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Sales team, you will be responsible for building and maintaining strong relationships with our clients and partners, driving revenue growth, and...
-
Customer Success Manager
1 week ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeUnlock Your Potential as a Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Sales team, you will be responsible for building and maintaining strong relationships with our clients and partners, driving revenue growth, and...
-
Customer Success/account Manager
4 months ago
Sydney, Australia ReadyTech Group Full timeWhen you're ready, we're ready. Take a look at what current opportunities exist when you join us at the intersection of human challenges and awesome technology. Where your voice has an impact, and you can learn - a lot. We just get things done. We're more than just a one-trick pony. Strength in inclusion and championing our differences. - Sydney-...
-
Customer Success Manager
3 weeks ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly motivated and experienced professional to join our Customer Success team as a Client Relationship Manager. In this role, you will be responsible for building and maintaining strong relationships with our clients, providing proactive consultative client service, and driving revenue growth.Key ResponsibilitiesClient...
-
Account Director
3 weeks ago
Sydney, New South Wales, Australia Insider Full timeAbout the RoleWe are seeking an experienced Account Director to join our team at Insider, a leading B2B SaaS company. As an Account Director, you will be responsible for driving renewal, creating expansion and MRR Raise opportunities, and managing high-level stakeholders across all account bases.Key ResponsibilitiesOwn a portfolio of existing accounts and...
-
Customer Success Manager
4 months ago
Sydney, Australia Trintech Technologies Ltd Australia Full timeTrintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In...
