Customer Success Account Manager
6 months ago
The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
As a Customer Success Account Manager (CSAM), you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for execution against our Customer Success Contracts and orchestration of cross-functional programs that deliver customer value and enable transformational customer outcomes. This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
**Responsibilities**:
**Technical Skilling** - You will build technical competency that supports customer advice, connecting their business goals to Microsoft solutions
**Customer Relationship Management** - You will nurture and establish relationships with key customer stakeholders to enable quality solution planning, delivery execution and governance.
**Account Planning** - You will partner with Account team peers to drive conversations with customers that define and prioritize the strategic alignment between your customer’s objectives and
Microsoft’s goals.
**Opportunity and Pursuit Management** - You will bring forward customer insights to sellers to support them in identifying and producing opportunities.
**Consumption and Delivery Execution** - You will lead the delivery of Microsoft solutions and take ownership for team coordination that accelerates production level consumption across solution
areas to help our customers achieve their goals.
**Qualifications**:
- Master's Degree in Engineering, IT, Business or related field AND 3+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience
- Bachelor's Degree in Engineering, Information Technology, Business or related field AND 4+ year(s) work or internship experience in solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
**Professional**
- 3+ years relevant work experience within the retail industry.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent change management certification.
**Technical**
Breadth of knowledge across Solution Areas including:
- Solid understanding of Microsoft’s products, technologies and solutions
- Microsoft certification in relevant technologies (e.g.: Azure, M365), or competitor equivalent.
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
-
Customer Success Account Manager
6 months ago
Sydney, Australia Microsoft Full timeThe Customer Success Account Manager (CSAM) acts as the single customer facing, account durable leader responsible for managing and orchestrating support delivery activities within an account (set of accounts). This is inclusive of customer success, support, and transformation activities across the free-to-fee spectrum. The prevailing business priority is...
-
Customer Success Account Manager
7 months ago
Sydney, Australia Microsoft Full timeThe Customer Success Account Manager (CSAM) is the key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use. This role help customers succeed in making their strategic and transformational cloud projects real. The CSAM is primary delivery lead and a partner for our more strategic...
-
Customer Success Account Manager
8 months ago
Sydney, Australia Microsoft Full time**Customer Success**: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success Unit team that helps customers bring together Microsoft’s world class technologies and skills, to accelerate our...
-
Customer Success Account Manager
8 months ago
Sydney, Australia Microsoft Full timeIt has never been a more exciting time to join Microsoft as a Customer Success Account Manager (CSAM). The CSAM is a primary customer relationship role in the Microsoft team supporting our customers on their journey to the Cloud. We are seeking an experienced and motivated person to be the next CSAM in our Healthcare team, where we empower our customers to...
-
Customer Success Account Manager Management
7 months ago
Sydney, Australia Microsoft Full timeWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Success Account Manager
6 months ago
Sydney, Australia Microsoft Full timeAs a Customer Success Account Manager (CSAM), for the Retail industry, you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for execution against our Customer Success Contracts and orchestration of cross-functional programs that deliver customer value and enable transformational customer...
-
Customer Success Account Manager
4 weeks ago
Sydney, New South Wales, Australia Microsoft Full timeOverviewAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Customer Success Account Manager, you'll play a key role in enabling quality solution delivery and health for our customers.Your Key Responsibilities:Develop and maintain foundational relationships with key customer stakeholders and technical...
-
Accounting Success Manager
3 months ago
Sydney, Australia FloQast Full timeIf you’re a current or former Accountant and love Technology, you’re in the right place! Come join our award winning Customer Success team at FloQast where you’ll be in the company of your former Audit and Public/Private Accounting friends, but without any of the late work nights, long hours or professional attire.An Accounting Success Manager at...
-
Customer Success Manager
6 months ago
Sydney, Australia Trintech Technologies Ltd Australia Full timeTrintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In...
-
Customer Success Manager
3 months ago
Sydney, Australia Trintech Technologies Ltd Australia Full timeTrintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In...
-
Customer Success Manager
2 months ago
Sydney, Australia BlackLine Full timeGet to Know Us: It's fun to work in a company where people truly believe in what they're doing! Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and...
-
Customer Success Manager
4 months ago
Sydney, Australia Motorola Solutions Full time**Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...
-
Customer Success Manager
6 months ago
Sydney, Australia Dotdigital Full timeThis role provides leadership in post-sales customer activity, with responsibility for customer retention, success, and growth, while strengthening the overall relationship with existing customers. The Customer Success Manager - ANZ will deliver against financial targets, focusing on expansion within existing accounts of an established client base as well as...
-
Customer Success Manager
6 months ago
Sydney, Australia WalkMe Full timeWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
-
Customer Success Manager
6 months ago
Sydney, Australia AvePoint Full time**Customer Success Manager - Sydney or Melbourne, Australia** **About AvePoint** At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power...
-
Customer Success Manager
4 weeks ago
Sydney, Australia Macquarie Technology Group Full time**About us** We’re proud to be **Australia's #1 Tech Best Place to Work **and **#1 Great Place to Work Certified for 2024! **We've also won the **2024 Gallup Exceptional Workplace Award globally!** Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading...
-
Customer Success Manager
5 months ago
Sydney, Australia Sitecore Full time**About Us**: Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe. **About the...
-
Customer Success Manager
6 months ago
Sydney, Australia Integral Ad Science Full timeIAS is looking for an experienced and highly motivated Customer Success Manager to join our Customer Success team in Sydney, Australia. The Customer Success Manager will partner with our local Technical Account Management and Customer Success Leadership teams to successfully onboard, retain, grow and engage at a high level with tier 1 client accounts. The...
-
Customer Success Manager
7 months ago
Sydney, Australia Weel Full timeCustomer Success Manager As a Customer Success Manager at Weel, you will create exceptional experiences and sustained value for Weel customers by acting as their technical and trusted advisor and advocate from post-sale through renewal and beyond. You will guide them through the journey of meeting and exceeding their ROI goals and drive strong adoption of...
-
Customer Success Manager
6 months ago
Sydney, Australia Informatica Full time**Customer Success Manager** The **Customer Success Manager** is responsible for managing a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. Through the CSM partnership, Informatica's customers derive maximum value from their investment, including accelerated timelines and realization of business goals. The...