Customer Service
5 months ago
**Customer Service Representative**
Are you ready to join an amazing team and take on a new challenge? Look no further than Holloway Removals and Storage We are seeking a highly motivated, enthusiastic, and committed Customer Service Representative who wants to be part of a business that values Innovation, Respect, Integrity and Customer Centricity.
This is an immediate start at our Wolli Creek office.
**The role**
- Establishing professional rapport with customers and operations team
- Proactively supporting customers and operations to ensure service levels and customer satisfaction are maintained or exceeded
- Ensuring communication between Holloway and customers is professional, prompt, accurate, and timely
- Processing and coordinating client orders with warehouse and transport teams to meet daily requirements and minimise costs
- Preparing and maintaining Key Performance Indicators (KPI)
- Participating in identifying opportunities for process improvement
**About you**
- Prior experience in a similar position within the Warehousing and Logistics Industry (advantageous)
- Excellent written, verbal and telephone communication skills
- Ability to work in a fast-paced high volume work environment
- Proven eye for detail and accuracy
- Time management, planning and organisational skills
- High attention to detail & ability to work as part of a team or autonomously
**How to apply**
**Job Types**: Full-time, Casual, Temp to perm
**Salary**: $30.40 - $32.40 per hour
**Benefits**:
- Employee mentoring program
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Wolli Creek, NSW: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
Work Location: In person
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