Guest Services Agent

6 days ago


Wolli Creek, Australia Lancemore Hotel Group Full time

**Casual role - multiple, flexible shift options**:

- ** Convenient location close to public transport**:

- ** Competitive salary, excellent work conditions and employee discounts on food, wine and accommodation.**:

- ** Great customer service, administration role**

Join a supportive, friendly Front Office Team at the CKS Sydney Airport Hotel.

**ABOUT THE ROLE**:

- Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
- Be an ambassador for the Hotel, positively representing and promoting our boutique brand
- Be a key part of the guest experience, interacting wherever and whenever possible
- Ensure a smooth check in and out process for our guests utilising the Hotel's PMS system
- Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
- Coordinate with other departments
- Answer and dispatch both incoming external and internal calls
- Maintain sufficient knowledge of all room rates and available packages
- Follow up on all guest requests and complaints

**ABOUT YOU**:

- Have a desire to genuinely help people and connect well with our Guests and staff alike
- Front Office/reservation experience preferred but not essential
- Success in a similar role preferred but not essential, we are employing on attitude not just experience
- Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
- An acute eye for detail and exceptional interactive social skills
- Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
- Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays
- Positive mindset and a "can do" attitude

**ABOUT US**:
**CKS Sydney Airport Hotel**

Located only 5 minutes from Sydney’s International Airport and only 10 minutes from the Domestic Terminal, CKS Sydney Airport Hotel is conveniently situated only 13km from the CBD. This high-volume dynamic Airport Hotel features 121 rooms and a contemporary Restaurant and Bar that caters to a mix of travelers from corporate, government, interstate, and international sectors.

**Lancemore Hotel Group**

Founded in 1986, **The Lancemore Group** is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.
- Our hotels offer boutique accommodation, conferences & meetings, weddings & events, critically acclaimed restaurants and an award winning wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Click the** "APPLY NOW" **Button

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

**Follow us on LinkedIn


  • Guest Service Agent

    4 weeks ago


    Wolli Creek, Australia Lancemore Hotel Group Full time

    **Showcase your customer service skills.**: - ** Mentoring and a tailored career pathway to advance your career**: - ** Exceptional location, close to public transport**: - ** Great variety of staff discounts and benefits including a FREE "U" Day - get a paid day off for your birthday**: - ** Multiple positions available** Join a supportive, friendly...


  • Wolli Creek, Australia Lancemore Hotel Group Full time

    **Full time role**: - ** Free "U" Day - get a paid day off on your Birthday!**: - ** Convenient location close to public transport**: - ** Competitive salary, excellent work conditions and employee discounts on food, wine and accommodation.**: - ** Advance your Hotel career and develop your Front Office skills** Join a supportive, friendly Front Office...

  • Guest Service Agent

    4 weeks ago


    Eastern Creek, Australia ALPHA HOTEL Full time

    Why join our team in this role? - We're part of a growing national chain of hotels - opportunity for movement and career advancement - We're a fun, friendly, close knit team - We have a regular, loyal clientele who you will get to know well About the role Attitude is paramount. Engage with our customers. Serve them promptly and provide an excellent first...

  • Reservations Agent

    6 days ago


    Wolli Creek, Australia Lancemore Hotel Group Full time

    **Free "U "day - get a paid day off on your Birthday!**: - ** Full time administrative reservations role**: - **Convenient location close to public transport**: - ** Advance your Hotel Front Office career with a growing, multi award winning boutique Hotel group** Join our friendly team at our brilliantly positioned CKS Airport Hotel. Achieve customer...


  • Wolli Creek, Australia Lancemore Hotel Group Full time

    **BENEFITS**: - ** Brilliant Breakfast shift role approximately 5-11am**: - **Training provided**: - ** Great easy location and close to public transport**: - ** Free Parking provided** **CKS Sydney Airport Hotel **is located on the International side of Sydney Airport and we are on the hunt for an early riser and charismatic **F&B Attendant** to join...

  • Duty Manager

    4 weeks ago


    Wolli Creek, Australia Novotel Sydney International Airport Full time

    Company Description The Company & Hotel We are ‘relentlessly guest obsessed’ at Accor. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible. Novotel Sydney International Airport is a 271 room hotel, including a 150 seater a la carte restaurant, Bar & 11 Conference rooms. We are located along...


  • Wolli Creek, Australia Lancemore Hotel Group Full time

    **BENEFITS**: - ** Casual (ongoing hours from 6 through 38 a week available)**: - **Supportive, friendly team**: - ** Excellent location - close to public transport**: - ** Flexible hours and training provided for anyone new to HSKP** Lancemore CKS Sydney Airport is actively hiring new housekeeping staff to support an incredibly dedicated team. **ABOUT...


  • Albany Creek, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **QLD, Albany Creek Leisure Centre - Albany Creek 4035** - Are you passionate about promoting aquatic and leisure activities to the community? - Do you possess outstanding people skills with the ability to generate leads? - Are you passionate about fitness, love dealing with people and thrive on delivering unbeatable customer service? - Enjoy a great full...


  • Wolli Creek, Australia Facilinet Building Maintenance (FBM) Full time

    **Who We Are**:Facilinet Building Maintenance Pty Ltd (FBM) **is a fast-growing service provider to the hospitality industry, managing multiple sites across NSW, VIC, QLD and ACT. Our team supports hotels with various services, predominantly in Housekeeping and Public Area Cleaning. At FBM, we pride ourselves on our transparent foundation, forward-thinking...


  • Dora Creek, New South Wales, Australia CRU - The Crusader Union of Australia Full time

    Camp Administration RoleCRU Lake Mac is seeking a highly motivated and organised Administration Assistant to join our team. The successful applicant will be responsible for coordinating and assisting with camp programs, managing resources, and providing general reception duties. This includes ensuring a seamless experience for all guests and campers,...


  • Slacks Creek, Australia Auto Ingress Full time

    **Service Admin/Coordinator**: Auto Ingress automatic doors is widely accepted as a leading brand in the Australian Market. Our Slacks Creek based head office and factory manufactures and supplies to the Australian market through its sales offices in four major states plus a network of service agents and distributors. We are seeking a Service...


  • Slacks Creek, Australia Auto Ingress Full time

    **Service Admin/Coordinator**: Auto Ingress automatic doors is widely accepted as a leading brand in the Australian Market. Our Slacks Creek based head office and factory manufactures and supplies to the Australian market through its sales offices in four major states plus a network of service agents and distributors. We are seeking a Service...


  • Dry Creek, Australia Komatsu Full time

    **The Opportunity**: If you have a keen eye for detail and love supporting high-performing teams, this opportunity is perfect for you! Reporting to the Branch Manager, the purpose of the Branch Administrator is to provide administrative and clerical support to the Branch including payroll and service invoice processing; reception and phone enquiries;...


  • Dry Creek, Australia Komatsu Full time

    **The Opportunity**:Reporting to the Branch Manager, the Supervisor - Field Service will be responsible and accountable for the operation of all Field Service activities, ensuring it operates safely, efficiently, profitably, providing a high-level service to the customers of the Branch. **Key Responsibilities**: - Plan, organise and distribute daily duties...


  • Falls Creek, Victoria, Australia Alpine Resorts Victoria Full time

    In this exciting role, you will have the opportunity to develop your customer service skills while working in a dynamic and fast-paced environment. As a Ski Resort Customer Service Specialist, you will be responsible for delivering exceptional customer service to resort visitors, providing them with a memorable and enjoyable experience.Main...


  • Falls Creek, Victoria, Australia Alpine Resorts Victoria Full time

    Deliver exceptional customer service as the primary point of contact for resort visitors, ensuring a welcoming and informative experience. Provide comprehensive information about the resort, its facilities, and services.Key Responsibilities:Foster strong relationships with guests, responding to queries and requests in a professional and timely...

  • Housekeeping Manager

    2 weeks ago


    Eastern Creek, Australia LUXXE Outsourced Hotel Services Full time

    **Benefit from comprehensive training programs**: - ** Join a company that focusses on a positive, supportive and inclusive work culture**: - ** Be rewarded for your hard work and dedication!** **About Us...** **LUXXE Outsourced Hotel Services** is a home-grown Australian boutique services company operating in Melbourne, Canberra, Sydney, Perth,...

  • Housekeeping Manager

    2 weeks ago


    Eastern Creek, Australia LUXXE Outsourced Hotel Services Full time

    **Benefit from comprehensive training programs**: - ** Join a company that focusses on a positive, supportive and inclusive work culture**: - ** Be rewarded for your hard work and dedication!** **About Us...** **LUXXE Outsourced Hotel Services** is a home-grown Australian boutique services company operating in Melbourne, Canberra, Sydney, Perth,...

  • Shift Leader

    14 hours ago


    Slacks Creek, Australia Carl's Jr Slacks Creek Full time

    KPI proficient with knowledge in Labour and Food Cost Positive, happy and smiling - provide exceptional customer service An engaged and energetic team player Ability to speak clearly and listen attentively to both customers and colleagues Ability to maintain a professional, well-groomed and neat appearance at all times Ability to multi - task and adapt to...


  • Stephens Creek, Australia Australian National University Full time

    Job DescriptionWe are seeking a hands-on and passionate leader to join our housekeeping team. This role is focused on maintaining high standards of presentation across our property while assisting the Executive Housekeeper with supervising team members.Your responsibilities will include providing direction and supervision to the housekeeping team, driving...