Warehouse Customer Service

3 months ago

Eastern Creek, Australia Techtronic Industries (TTI) Full time

**Sowho are we?**
Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like RYOBI, AEG, VAX, MILWAUKEE, and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.

We are committed to ensuring our people have a great experience, in addition to an exciting and challenging role we also provide a range of great employee benefits including:
**Discounts & Perks**: Generous discounts on company products.

**Social**: Recognition programs and social events to celebrate our team's achievements.

**Personal Development**: Access to professional development programs.

**Health & Wellbeing**: Paid Parental Leave and Employee Assistance Program.

We are currently seeking a detail-oriented and highly organised Warehouse Customer Service operator to join our growing team in Eastern Creek, NSW.

**Reporting to the Logistics Control Tower Team Leader, your key responsibilities will include**:

- Provide professional and prompt friendly service to all stakeholders.
- Provide a seamless communication experience between Service Providers and Techtronic Industries Pty Limited
- Establish and develop professional customer relationships.
- Become familiar with Techtronic Industries products.
- Become familiar with the processes utilised by the Warehouse Team and provide information to support the resolution of Customer Experience issues.
- Liaison with transport organisations to resolve issues to minimise the service impact to our customers.
- Ensure daily exception reports from transport providers are addressed and a resolution put in place so as to limit customer impact.
- Solve customer's problems.

**Skills and Experience for this role**:

- Strong organisational skills - ability to multitask and prioritise workload.
- Ability to demonstrate initiative.
- 2 years+ experience using the SAP WM module (preferred) or a similar complex WMS system.
- Ability to use Microsoft Office programs (desired).
- Demonstrated experience in process improvement and continuous improvement with respect to receiving activities. Experience in documenting processes and procedures.

If you fit the above attributes and are excited at the prospect of joining a large, successful, and dynamic organisation, then please click **APPLY NOW

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