Case Manager, Performance and Conduct

2 months ago

Canberra, Australia Australian Government Full time

Ongoing
- Salary: $94 729 to $105 669 plus 15.4% superannuation
- Canberra, ACT

**Employment Opportunity**
As the Case Manager - Performance and Conduct, you will play a key role in contributing to the development and implementation of strategies aimed at addressing under-performance and the proactive identification of, and response to (including investigation), inappropriate workplace behaviours and conduct.

Under limited direction, key responsibilities of the APS6 Case Manager include (but are not limited to) the following activities:

- providing case management support for Code of Conduct and misconduct matters, including, the coordination and conduct of investigations, and preparing briefings and draft decisions for decisions makers
- managing the procurement of independent investigators including making recommendations about selections from an approved panel
- managing complaints in accordance with the department's policies relating to inappropriate behaviours
- assisting and coaching employees and managers in the development and implementation of strategies to address under-performance, inappropriate behaviour, health and attendance matters
- contributing to the development, maintenance, review and update of the department's policies and procedures in relation to employee performance and behaviour
- actively seek out, build, and manage strong and effective partnerships with internal stakeholders and participate in Australian Public Service (APS) wide forums, including the Small Agency Forum.

**How you can help make a difference**

Informed by the AGD Performance Expectations, key capabilities required for this role at the APS6 level include:

- generates innovate solutions to problems, producing a range of options for consideration.
- makes recommendations based on rigorous analysis and investigation
- gathers and critically analyses information from diverse sources to explore ideas and complete tasks.
- maintains control of emotions, behaving professionally in difficult situations.
- produces high quality, well-structured documents that are fit for purpose and require mínimal editing.
- demonstrates awareness of risk and sound judgment, escalating issues appropriately.
- manages own time effectively to accomplish tasks, monitoring task completion against milestones.

**Other qualifications**:Relevant HR and/or Allied health qualifications are desirable, but not essential.

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