Aps6 Case Management Officer

2 weeks ago

Canberra, Australia Talent International Full time

australia australian capital territory contract up to au$60.26 per hour + super- **Multiple APS6 Case Management **roles within a Federal Government Agency**:

- **Contract Term: 12 Months plus possible extension**:

- **Hybrid working option (Maximum 2 days working from home)**

Our client is seeking for multiple **APS5 Case Management Officers** to join the Administrative Appeals Tribunal Case Management Branch.

**About the Role**:
The APS6 Case Management is accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies and precedents.
The position is a team leadership position within the NDIA and will have delegated authority and responsibility to resolve issues and risks across a range of activities. The role is required to provide leadership, control, planning, resource management, performance management and decision making for the Team Membership within the work area.

The position is required to provide detailed technical, professional, policy, operational support and advice in relation to complex problems. Where required, the role will coordinate and assist in the strategic planning, program and project management and policy development that support the NDIA’s objectives to “build a world-leading National Disability Insurance Scheme”.

**Key Responsibilities**:
Responsibilities may include but are not limited to:

- Undertaking case management of complex AAT matters and analysing to develop options for early resolution.
- Obtaining necessary information and advice to effectively resolve AAT matters.
- Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
- Preparing documents detailing resolution options and outcomes at Case Management meetings.
- Assessing and responding to priorities and risks, including risk to the participant, Scheme sustainability and the NDIA.
- Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

**Skills and Experience**
**Key skills required for role/s**:

- **Strategic Thinking**: Ability to interpret legislation, offer expert advice, and contribute to strategic planning aligned with NDIA objectives.
- **Leadership Skills**: Experience in team leadership, decision-making, and effective resource management.
- **Communication and Advocacy**: Strong communication and alternate dispute resolution skills, along with the ability to attend AAT proceedings.
- **Compliance and Documentation**: Proficiency in maintaining records, assessing risks, and ensuring compliance with policies and standards.

**Eligibility/Other Requirements**:

- To be eligible for employment for this role, you must be an Australian citizen.

**How to Apply**:

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