Customer Service Team Leader
1 month ago
Our client is a worldwide well-known and highly respected brand in the electronics industry. With expansion to their business, we have now an opportunity for a Customer Service Team Leader to join the team.
**Duties and Responsibilities**:
- Managing post-purchase customer cases raised on social channels end-to-end adhering Samsung guidelines ie. Scripting and posting.
- Provide outstanding customer experience by communicating clearly, being empathic towards the customers situation and acting in a professional manner at all times.
- Follow up on any open cases and ensure customers are being updated daily.
- Create and execute improvement plans based on dissatisfied customer feedback
- Implementation of process changes or updates with relevant team members
- Training and coaching of relevant Service processes and systems as required and reporting and scheduling major training sessions with Service L&D Team
- Decision making for customer remedy based on individual customer scenario aligned with Samsung company policies
**About YOU**:
- Minimum 2 years face to face customer service experience and preferable complaints handling experience
- Experience with Social Media platforms (desirable)
**The Benefits**:
- Generous discount on company products
- Access to discounts and special promotions with retail partners
- Hybrid working arrangement 4 days in the office 1 from home
- Access to wellbeing platform
- Heavily discounted gym membership
- Onsite parking
Contact Juma on 0413 051 365 for a confidential discussion or APPLY NOW via the link
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