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Team Leader, Rostering and Customer Service

3 months ago

Parramatta, New South Wales, Australia Zest Care Full time
Full-time, permanent position (38 hours per week)

  • Base location: Parramatta ( 4 days in the office and 1 day from home)
  • Attractive salary including nonforprofit benefits via salary packaging

About the role


Team Leader, Rostering and Customer Service is responsible for the rostering function within the organisation and leading a team of 8 Business Support Officers to keep rosters of our client's schedules in order to create a great experience for our clients and support staff.

We need someone with drive and desire to lead this team in a busy, fast-paced position so that they can continue to inspire and support our clients and Support Workers.


What you'll be doing:

  • Leading a team of eight high performing Business Support professionals to accomplish customer satisfaction and growth objectives.
  • Assisting the team as they schedule Family Support Workers and Disability Support Workers based on their availability, location, and specific skill sets and qualifications that match the requirements of our clients.
  • Ensuring high levels of quality compliance with Disability support workers and Family Support Workers who are matched and assigned to provide services to our customers.
  • Enforcing the proper matching of support worker skill sets, experience, and certifications to the specific care plans of our clients.
  • Filling a significant portion of shifts and ensuring that our clients' service expectations are consistently met.
  • Successfully identify process improvement possibilities and lead the team through change and evolving systems.

About Us


Zest Care is part of the Independence Australia Group, exists to create positive experiences with our disability and family services clients, supporting them providing in home care and to access their community.

We connect Support Workers to clients while keeping individualised services, flexibility, choice, and control.

What's in it for you?

  • Joining a supportive, personcentred culture in an exciting period of growth
  • Mentoring, training and development opportunities


 Employee Assistance Program
  • Independent confidential counselling service.
  • Option for Salary Packaging to increase your take home pay
  • An organisation committed to quality, workforce innovation, training, continuous improvement, and professional development.
  • Team that genuinely cares for its clients and staff
  • Great work/life balance
  • Rewarding career making a real difference.
  • Monthly team events and other regular activities

Pre-employment checks

  • Checks: Reference check, criminal check


 Clearances
  • WWCC, NDISWC
  • COVID19 Vaccination Proof including Booster