Customer Care Officer

3 weeks ago

Sydney, Australia Core Talent Full time

25 Jul 2023
- NSW, Macquarie Park, Sydney, Australia
- Full-time
- AU$65000.00 - AU$70000.00 per annum
- Business Support

Our client is a leading and innovative global provider of medical devices and solutions. Their commitment to excellence and patient care drives them to deliver cutting-edge products that make a positive impact on healthcare professionals and patients worldwide. With stunning offices in Macquarie Park, this is a full-time permanent position and a brilliant opportunity to join a supportive and high performing operations team.

**Benefits**:

- Full time opportunity with ongoing training and opportunity to join a global brand
- Healthy salary package of $65,000 - 75,000 + Super
- Supportive, family centric and engaging team with a fantastic culture
- WFH flexibility - 1-2 days at home

As a Customer Care Officer, you will be a crucial member of the customer support team, acting as the first point of contact for all B2B customers. This is a phone-based opportunity to take ownership of processes and hand hold your individual customers. You will be responsible for handling various aspects of customer interactions, including sales order processing, responding to product inquiries, managing product delivery, and efficiently resolving any complaints.

**Key Responsibilities**:
**Sales Order Processing**: Receive, verify, and process incoming sales orders from customers promptly and accurately. Collaborate with relevant departments to ensure timely order fulfillment and delivery.

**Product Inquiries**:Address customer inquiries regarding products, pricing, availability, and specifications. Offer comprehensive product information and assist customers in making informed purchase decisions.

**Product Delivery Management**: Coordinate with logistics and shipping partners to ensure timely and efficient product delivery to customers. Keep customers informed about the status of their orders and resolve any delivery-related issues.

**Complaint Resolution**: Handle customer complaints professionally and empathetically, striving to resolve issues to the customer's satisfaction promptly. Escalate complex or critical cases to the appropriate departments while maintaining ownership of the issue until resolution.

**Salesforce Utilisation**: Accurately document and update all customer interactions, orders, inquiries, and resolutions into the Salesforce CRM system. Maintain meticulous records to facilitate effective follow-up and analysis.

**Customer Relations**: Cultivate positive and lasting relationships with customers through outstanding service, ensuring a high level of customer retention and loyalty to our brand.

**About you**:

- Proven experience in customer service or a related role, preferably in the medical devices industry.
- Strong interpersonal and communication skills, with the ability to engage with customers professionally and courteously.
- Proficiency in using Salesforce or other CRM systems is a plus.
- Excellent problem-solving skills and the ability to handle complaints with empathy and patience.
- Strong organisational skills, attention to detail, and the ability to manage multiple tasks simultaneously.

  • Customer Support Officer

    4 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Officer - Medical Suites** - Fulltime ongoing role based in Darlinghurst (in-office role - 5 days per week) - Clerk grade 3/4 Salary ranging from $75,992 - $83,211 base per annum plus super - Closing date Wednesday 26th April 2023 (09:59AM) **About the Role**: ***The NSW Personal Injury Commission (Commission) is looking for a Customer...

  • Customer Care Specialist

    4 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    Start with a job - stay for a career - You can thrive in a flexible, work from home environment - with minimum 1 day per fortnight in your nearest office - Your financial wellbeing is important to us - our staff discounts and benefits will be everything you want and more We’re on the lookout for Customer Care Specialists who genuinely care about having...

  • Customer Care Officer

    1 month ago

    Sydney, Australia Credit Corp Full time

    Credit Corp is Australia's largest provider of sustainable financial services to the credit impaired consumer segment. Our core business specialises in debt purchase and debt collection services and we’re committed to providing sustainable financial solutions delivered responsibly. We work with our customers to agree affordable repayments which improve...

  • Personal Care Assistant

    6 days ago

    Sydney, Australia Salveo Care Full time

    Join Salveo Care Team Today!!! We are employing dedicated **Care Professionals to work in the Regional NSW.** ** AM, PM and Night Duty, Regular Shifts 40-50 hours a week. Aged Care Residential.** Role**:Personal Care Worker** - Must be enrolled or completed cert 3 or cert 4 - Must have the double dosage of Covid Vax - Must have valid Police...

  • Customer Care Specialist

    4 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Care Specialist - Sydney - You are a hard worker who's driven to make a difference for our customers - We are a diverse and inclusive team - Together we can create brilliant customer experiences We're on the lookout for Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow...

  • Customer Care Specialist

    4 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    You are a hard worker who's driven to make a difference for our customers - We are a diverse and inclusive team - Together we can create brilliant customer experiences We're on the lookout for Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us. At CommBank,...

  • Customer Care Supervisor

    4 weeks ago

    Sydney, Australia Scentre Group Full time

    **Customer Care Supervisor** **Our Story** Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is...

  • Customer Care Specialist

    4 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    You are a hard worker who’s driven to make a difference for our customers - We are a diverse and inclusive team - Together we can create brilliant customer experiences We’re on the lookout for Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us. At...

  • Chsp Customer Care Manager

    4 weeks ago

    Sydney, Australia Healthcare Australia Full time

    Travel reimbursed per kilometre - Hybrid role - 2 days' working from home - Happy Birthday to you! The day off on your birthday each year Home Nursing Group by Health care Australia are currently looking for a **CHSP Customer Care Manager **to become a valued member of our Home Care team. There are multiple location opportunities such as Sydney, Tamworth,...

  • Customer Care Representative

    4 weeks ago

    Sydney, Australia EssilorLuxottica Full time

    We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address...

  • Customer Care Representative

    4 weeks ago

    Sydney, Australia EssilorLuxottica Group Full time

    We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the...

  • Customer Care Manager

    1 month ago

    North Sydney, Australia Assure Programs Full time

    Assure Programs, one of Australia’s leading workplace mental health organisations, is looking to add a workplace wellbeing professional to the team in the role of **Customer Care Manager**. **The Role**: This is a values-driven opportunity to work as a brand advocate, building our customer base, taking care of both new and existing customers, and ensuring...

  • Corporate Office Manager

    4 weeks ago

    Sydney, Australia Ramsay Health Care Full time

    **Corporate Office Manager** Ramsay Health Care is Australia’s leading private health care provider with over 460 facilities in 10 countries including the UK, Europe, Asia, US and Australia. Ramsay employs more than 80,000 people who are united around a common purpose of **_People Caring for People_**. **About the Role** Our Corporate Office, located...

  • Customer Care Consultant X 4

    4 weeks ago

    Sydney, Australia u&u Recruitment Partners Full time

    Highly reputable and well known organisation based in Parramatta is seeking 3 x Customer Care Consultants to deliver exceptional service to their clients across Australia. This organisation provides a fantastic culture with a dynamic team and believe flexibility is the new normality. To contribute to your work life balance once you have completed training...

  • Client Service Officer

    1 month ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Client Services Officer, multiple temporary opportunities available, flexible working model including working both from home and our Sydney office.** Are you a recent school leaver or graduate looking to enter the public sector and have a natural flair for customer service and problem solving? Are you looking to re-enter the workforce and wanting to...

  • Customer Care Representative

    4 weeks ago

    North Sydney, Australia EssilorLuxottica Full time

    We are **EssilorLuxottica,** a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address...

  • Customer Care Agent

    1 month ago

    Sydney, Australia Clarrow Full time

    **Open to those with Australian working rights**: - **Based Sydney**: - **$60,000 + Super** **We’re searching for people who are ready to jump in and ride the wave for this recently awarded Fintech of the year!** This Fintech start-up takes the hassle out of being a self-employed individual by taking care of all the financial admin - everything from...

  • Customer Care Officer

    1 month ago

    Sydney, Australia Moving Mountains Therapy Full time

    **Administrations Coordinator/Receptionist wanted!!** If you are a friendly and organised administrations coordinator who can take initiative, come and join us! **About us**: Moving Mountains Therapy are a progressive and multidisciplinary private practice. We are young team, rapidly expanding in two locations (Matraville and Ramsgate Beach). We provide...

  • Operations Support Officer

    1 month ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Operations Support Officer** **Grade 3/4, Ongoing** **About this role** **Operations Support Officer. Multiple ongoing roles. Primary location Parramatta with flexibility across other locations such as Gosford and Wollongong. Hybrid flexible working arrangements.** Exciting opportunities have arisen for Operations Support Officers to join the Duties...

  • Finance Officer

    4 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Finance Officer - Corporate Finance (SNSW Shared Services)** **Benefits** - Opportunity to work in the Corporate Finance team supporting Service NSW shared services - Ongoing role located in Sydney CBD - DCS Clerk Grade 5/6, salary starting from $89,707 - $98,982, plus employer’s contribution to superannuation and annual leave loading ***About...