Service Desk Support Coordinator

7 months ago


Sydney, Australia Interactive Pty Ltd Full time

**LOCATION(S)**
- Sydney

***

**POSITION**
- Permanent
- **DEPARTMENT**
- IT & Telecomms
- We are an Australian end to end IT services provider. Our customers trust us to hold their most important data, support their critical devices, and secure their systems. If you’re looking to work for an award-winning organisation that truly values its people and strives to always keep technology human, then you have come to the right place

**About the role**:
We are seeking a customer service expert to join our Service Desk team providing Level 1 support. Ideally someone who has a passion for IT and is customer focused. You’ll love translating challenges into solutions and ensure that customer issues are managed through to resolution by coordinating all parties involved.

**Some of the key things you’ll do**:

- Be the first point of contact for our customers and wow them with exceptional service.
- Capture essential information and ensure cases are escalated to the relevant person.
- Ensure a high level of quality and customer satisfaction.
- Provide timely reporting, feedback and documentation to internal stakeholders.

**What we’re looking for**:

- A positive and proactive attitude.
- Great customer service and attention to detail.
- Passion for the IT Industry.
- **Available for day and night shifts on a 24×7 rotating roster.**

**Why choose us?**
- Developing our people means everything to us - we take our people’s growth and development seriously, so much so that we’ve developed our own bespoke technical academies.
- Paid volunteer leave, fundraising events, numerous staff benefits and discounts from some of our amazing partners.
- And importantly, we genuinely want you to make a difference.

**Sounds good? We’d love to hear from you



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