Platform Support Coordinator

2 days ago

Sydney, Australia The Trade Desk Full time

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk
- The Trade Desk is changing the way global brands and their agencies
advertise to audiences around the world. How? With a media-buying
platform that helps brands deliver a more insightful and relevant ad
experience for consumers — and sets a new standard for global reach,
accuracy, and transparency.

So, if you’re talented, driven, creative, and hungry to bring something
entirely new and wildly ambitious into the world (and have some fun
doing it), then we want to talk.

We are looking to hire a Platform Support Coordinator who will work

support. We’re looking for someone who is enthusiastic about new
technology, has not only the existing technical skills to be successful
but also the acumen to learn even more; you’ll never run out of
things to learn here. You’re a star communicator, customer focused,
and love solving technical problems. There is plenty of room for
advancement in this role within the department or otherwise within
our company.

As an Application Support Coordinator, you will use your customer-facing
skills, relationship-building skills, and technical competence to help our Business
Teams have excellent Platform experiences and provide top notch Application Support.
This role is for highly motivated, customer-centric, and self-directed individuals, who
are interested in learning and supporting a groundbreaking media buying platform built
for the open internet. Responsibilities include developing positive relationships with
multi-functional partners such as Customer Service, Engineering, Product Managers,
Technical Account Managers, and more to help facilitate platform improvements and
drive customer experience. There is plenty of room for advancement in this
role within the department or otherwise within our company.
- WHAT YOU'LL DO:

- Responsible for owning incidents, including escalating to other technical teams
- Problem-solving and troubleshooting
- Executing Stored Procedures and querying our database using SQL
- Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform
- Take initiative on tickets that can be completed without Development Team assistance
- Contribute to the company’s Knowledge Base by the creation of new Articles and updating existing ones QA Testing and Validation
- Coordinate in-depth training on support-related tools and processes
- Light on-call/after-hours support
- WHO YOU ARE:

- 2+ years relevant work experience as a technical support representative in a small or medium sized business
- Troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
- Strong SQL and HTML experience is preffered
- Strong experience with Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus
- General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
- Will be required to routinely or customarily troubleshoot items related to the platform that require independent judgement, decision-making, and unique approaches
- No previous online advertising experience required, but those with experience or internships in online advertising or technology are encouraged to apply
- Effective time management skills - ability to prioritize and meet deadlines
- Advance troubleshooting and problem-solving skills.

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