Customer Co-worker

2 weeks ago

Perth, Australia IKEA Full time

**Job ID**: 237291

**Date posted**: 30/04/2024

**Our team within IKEA**

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

**What you need to know**

Working at IKEA has its benefits and rewards:

- $26.36 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- Leave entitlements - 5 weeks Paid Annual, Paid Parental, Family & Community and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

- These roles are Permanent, Part-time, 40hrs/fortnight.
- Applications close Tuesday 14 May 2024.
- The shift times required to work will be spread between 8:30am to 9:30pm.
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

**About this work area**

As Customer Co-worker your responsibilities will include, but are not limited to:

- Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.
- Securing that all products passing through the entrance are paid for.
- Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.
- Supporting customers booking their home delivery and collecting their click and collect.
- Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.
- Handling cash and card payments in a reliable, efficient, accurate and friendly way.
- Recording information accurately in the system so we can continually make improvements to the customer shopping experience.
- Ensuring customers have a positive final touchpoint during the IKEA shopping experience.

As Customer Co-worker you are/have:

- A passion for securing the best customer experience possible.
- Excellent communication skills.
- A polite and friendly manner and a ‘Togetherness’ mindset.
- Able to work closely with your team and other departments or work independently.
- The ability to remain calm when faced with challenging situations.
- Able to prioritise tasks in a fast-paced environment.
- Strong customer service skills, alongside being able to interact with many customers consistently.
- Basic computer and systems literacy.

**We need people like you**

At IKEA, work is so much more than a job. Come join us

  • Customer Support Centre Co-worker

    5 days ago

    Perth, Australia IKEA Full time

    **Job ID**: 227088 **Date posted**: 12/02/2024 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Sales Co-worker

    2 weeks ago

    Perth, Australia IKEA Full time

    **Job ID**: 240770 **Date posted**: 28/05/2024 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Sales Co-worker

    4 weeks ago

    Perth, Australia Ikea Full time

    Job ID: Date posted: 28/05/ Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our...

  • Sales Co-worker

    1 month ago

    Perth, Australia IKEA Full time

    Job ID: 240770 Date posted: 28/05/2024 Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating...

  • Sales Co-worker

    2 weeks ago

    Perth, Western Australia IKEA Full time

    Job ID: 240770 Date posted: 28/05/2024 Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty...

  • Sales Co-worker

    2 weeks ago

    Perth, Western Australia Ikea Full time

    Job ID: Date posted: 28/05/ Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty...

  • Sales Co-worker

    2 weeks ago

    Perth, Australia IKEA Full time

    **Job ID**: 233428 **Date posted**: 29/04/2024 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Ikea Food Co-worker

    2 weeks ago

    Perth, Australia IKEA Full time

    **Job ID**: 236340 **Date posted**: 24/04/2024 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Goods Flow Co-worker

    2 weeks ago

    Perth, Western Australia IKEA Full time

    Who you areDo you enjoy working in a fast paced, hands-on and physically demanding environment? To be successful as our next Goods Flow Co-worker, we need you to have:Experience in driving forklifts (high reach & counter balance) and hold a valid forklift (LF) licence. The ability to think and act in a safe and efficient manner, to ensure smooth goods flow...

  • Goods Flow Co-worker

    4 weeks ago

    Perth, Australia IKEA Full time

    Who you are Do you enjoy working in a hands-on environment? To be in the running for our next Goods Flow Co-worker, we need you to have: - A desire to continue to learn and develop yourself and the other co-workers in your team. - A passion for optimising supply chain and logistics operations. - A ‘Togetherness’ mindset where you’ll work closely with...

  • Goods Flow Co-worker

    4 weeks ago

    Perth, Australia IKEA Full time

    **Job ID**: 231190 **Date posted**: 14/03/2024 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Sales Co-worker

    2 weeks ago

    Perth, Australia IKEA Full time

    Who you are Do you enjoy working in a hands-on environment? To be in the running for our next Sales Co-worker, we need you to have: - A passion for our home furnishing products and working with customers - A ‘Togetherness’ mindset where you’ll work closely with your team and other departments yet also be able to work independently - Creative thinking...

  • Goods Flow Co-worker

    2 weeks ago

    Perth, Western Australia IKEA Full time

    Who you areDo you enjoy working in a hands-on environment? To be in the running for our next Goods Flow Co-worker, we need you to have:A desire to continue to learn and develop yourself and the other co-workers in your team. A passion for optimising supply chain and logistics operations. A 'Togetherness' mindset where you'll work closely with your team and...

  • Fulfilment Operations Co-worker

    7 days ago

    Perth, Australia IKEA Full time

    Job ID: 245688 Date posted: 28/06/2024 Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating...

  • Goods Flow Co-worker

    4 weeks ago

    Perth, Australia IKEA Full time

    Who you are Do you enjoy working in a fast paced, hands-on and physically demanding environment? To be successful as our next Goods Flow Co-worker, we need you to have: - Experience in driving forklifts (high reach & counter balance) and hold a valid forklift (LF) licence. - The ability to think and act in a safe and efficient manner, to ensure smooth...

  • Contact Centre Selling Co-worker

    1 month ago

    Perth, Australia IKEA Full time

    **Job ID**: 227089 **Date posted**: 12/02/2024 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Sales Co-worker

    4 weeks ago

    Perth, Australia IKEA Full time

    **Job ID**: 228496 **Date posted**: 16/02/2024 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Sales Co-worker

    2 weeks ago

    Perth, Western Australia IKEA Full time

    Who you areDo you enjoy working in a hands-on environment? To be in the running for our next Sales Co-worker, we need you to have:A passion for our home furnishing products and working with customers A 'Togetherness' mindset where you'll work closely with your team and other departments yet also be able to work independently Creative thinking and a keen eye...

  • Customer Support Centre Co-worker

    3 weeks ago

    Perth, Australia IKEA Full time

    Who you are This roles gives you the opportunity to have a more flexible work environment with working from home an option for some shifts per fortnight. The remainder of your shifts would require you to work from our office at IKEA Perth store. You will need to ensure that you have a fast and reliable wired internet connection to be considered for this...

  • Fulfilment Operations Co-worker

    2 weeks ago

    Perth, Australia IKEA Full time

    **Job ID**: 234086 **Date posted**: 26/04/2024 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...