Customer Support Centre Co-worker

5 days ago

Perth, Australia IKEA Full time

**Job ID**: 227088

**Date posted**: 12/02/2024

**Our team within IKEA**

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

**What you need to know**

Working at IKEA has its benefits and rewards:

- $26.36 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- These roles are Permanent Part-time, 40-50hrs/fortnight.
- The internal job title for this role is Resolutions Generalist.
- As our unit operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts (Shift times range from 9:00am - 8:00pm AWST). You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
- Hybrid working is supported, 2 days working on-site is required.
- You will require a stable and fast internet connection to work remotely.
- You will be required to have a fire extinguisher at at home if you are to work remotely.
- If you are successful, you will be invited to a group assessment centre that will take place in early March.
- If you are successful for this role, you will be required to attend a 2-day Welcome induction. 4 weeks of training is provided for this role, for part time co-workers you are required to be available Monday to Friday 9am-5pm, for the first 4 weeks.

**About this work area**

As a Resolutions Generalist your responsibilities will include, but are not limited to:

- Providing customers with after sales solutions that meet their needs, balancing cost consciousness and customer experience.
- Making use of problem-solving and resolutions techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention and brand trust.
- Investigating complex cases, liaising with IKEA service providers, and assessing quality & extended guarantee related issues.

As a Resolutions Generalist you are:

- Curious with strong problem-solving skills to help create innovative solutions for our remote customers.
- Able to demonstrate excellent written and verbal communication skills showcasing a polite and friendly manner.
- Equipped with proficient computer skills and an ability to learn about all technical aspects of the IKEA systems.
- A team player with a ‘Togetherness’ mindset but also be also to work independently and find solutions.
- Driven to offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, to maximise customer satisfaction.

**We need people like you**

At IKEA, work is so much more than a job. Come join us

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