Manager Student Operations
5 months ago
Permanent, full-time appointment
- Level 6/7: $83,130 - $102,937 + 17% superannuation
- Hybrid working arrangements
The Student Operations Unit at UOW is looking for a **Manager to lead its Enrolment and Progressions Team **at its Wollongong campus.
In this role you will be the operational lead for the central enrolment and progression activities for students from when they first enrol, right through to their final graduation. You will pay a critical role in contributing to students’ seamless progression through their degrees.
This role is a great opportunity to lead a team of high-performing professionals with a tertiary education industry leader at the main campus located in the beautiful city of Wollongong.
Do you see yourself in this role? **You will receive**:
- A generous 17% superannuation package with competitive benefits
- Flex leave
- Option to work from home two days per week (once training is complete and based on business needs)
- Opportunities for upwards career movement within the organisation
- Salary packaging options are also available and include motor vehicle leasing and gym memberships.
As the Manager of the Enrolment & Progressions Team, you will do important work that helps UOW achieve its mission to provide a first-class experience for its students. **In a normal work day **you will:
- Review the team caseload and set work priorities for the day, week, and month
- Plan and prepare for upcoming activities based on the annual operational plan
- Work with other staff within the team and across the University to problem-solve escalated and complex enquiries and cases
- Work with the Senior Manager on projects and improvement initiatives to streamline operations and improve the student experience
- Review and create standard operating procedures and policies
- Participate in meetings, working groups, and committees to provide advice to stakeholders on enrolment and progression matters
- Engage in leadership and coaching conversations with the team
**To be considered for this role **, you should have experience and/or education and training in:
- Leading an operational/administrative team to deliver KPIs, high-quality outcomes, and outstanding service to clients and stakeholders
- Managing operational/administrative functions in a large organisation
- Solving complex administrative problems
- Preparing reports and analysing data and information to make recommendations
- Communicating effectively with clients and stakeholders from a variety of cultural and non-English speaking backgrounds
- Experience working in a higher education environment and/or a large, complex organisation would be an advantage.
More detailed information on the position, including duties and selection criteria, can be found in the detailed position description.
Closing Date: Sunday 20 August, 11:59pm
The University of Wollongong is committed to workplace equity, diversity and inclusion. We value and acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing diversity and creating inclusion is a key component of attracting and retaining talent in our workforce. The creation of a diverse and inclusive workforce is central to our ability to unlock potential, enhance our success and achieving our vision of being in the Top 1% of universities globally.
-
Senior Wellbeing and Student Support Specialist
3 weeks ago
Wollongong, New South Wales, Australia Wellbeing and Student Support Full timeJob DescriptionThe Catholic Education Office in the Diocese of Wollongong is seeking a highly skilled and experienced professional to fill the role of Team Leader - Wellbeing and Student Support. This is a senior leadership position within the Improvement, Learning and Wellbeing Service Area, responsible for leading the work of the Wellbeing and Student...
-
Senior Wellbeing and Student Support Specialist
2 weeks ago
Wollongong, New South Wales, Australia Wellbeing and Student Support Full timeJob DescriptionThe Catholic Education Office in the Diocese of Wollongong is seeking a highly skilled and experienced professional to fill the role of Team Leader - Wellbeing and Student Support. This is a senior leadership position within the Improvement, Learning and Wellbeing Service Area, with a specific focus on leading the work of the Wellbeing and...
-
Senior Wellbeing and Student Support Specialist
2 weeks ago
Wollongong, New South Wales, Australia Wellbeing and Student Support Full timeJob SummaryThe Catholic Education Office in the Diocese of Wollongong is seeking a highly skilled and experienced professional to fill the role of Team Leader - Wellbeing and Student Support. This is a senior leadership position within the Improvement, Learning and Wellbeing Service Area, responsible for leading the work of the Wellbeing and Student Support...
-
Student Operations Advisor
2 weeks ago
Wollongong, Australia University of Wollongong Full time2 x Permanent, continuing full time appointments - Level 5: $78,579 - $88,865 plus 17% superannuation Are you an experienced professional in student administration looking to elevate your career? The Student Administration Services Division (SASD) at the University of Wollongong (UOW) are seeking two individuals who thrive on working in a supportive and...
-
Student Operations Advisor
2 weeks ago
Wollongong, New South Wales, Australia University of Wollongong Full timeAre you an experienced professional in student administration looking to take your career to the next level? The University of Wollongong is seeking two individuals who thrive on working in a supportive and encouraging environment to join their esteemed team in Student Operations.Our ideal candidates will possess initiative, excellent data management and...
-
Manager, Student Residence
2 months ago
Wollongong, Australia University of Wollongong Full timeDivision of Student Life - Fixed term, full-time appointment (to January 2026) Level 6/7: $88,865 - $110,039 + 17% Superannuation The Manager, Student Residence (MSR) is responsible for providing management support and leadership to their relevant residential community. The MSR will coordinate the day-to-day operations of the site including managing an...
-
Wollongong, New South Wales, Australia University of Wollongong Full timeJob Title: Senior Manager, Student Accessibility and InclusionWe are seeking a highly skilled and experienced Senior Manager to lead our Student Accessibility and Inclusion team. The successful candidate will have a strong understanding of the challenges faced by people with disabilities in higher education and be able to develop and implement personalized...
-
Wollongong, New South Wales, Australia University of Wollongong Full timeJob Title: Senior Manager, Student Accessibility and InclusionWe are seeking a highly skilled and experienced Senior Manager to lead our Student Accessibility and Inclusion team. The successful candidate will have a strong understanding of the challenges faced by people with disabilities in higher education and be able to develop and implement personalized...
-
Wollongong, New South Wales, Australia University of Wollongong Full timeJob Title: Senior Manager, Student Accessibility and InclusionJoin the University of Wollongong as we seek a highly skilled and experienced Senior Manager, Student Accessibility and Inclusion to lead our efforts in creating an inclusive and accessible learning environment for all students.About the RoleThe Senior Manager, Student Accessibility and Inclusion...
-
Wollongong, New South Wales, Australia University of Wollongong Full timeJob SummaryThe University of Wollongong seeks a Senior Manager, Student Accessibility and Inclusion to lead the implementation of personalized learning supports for students with disabilities.Key ResponsibilitiesDevelop and implement strategies to increase student retention and successCollaborate with faculties and departments to embed universal design...
-
Wollongong, New South Wales, Australia University of Wollongong Full timeJob SummaryThe University of Wollongong seeks a highly skilled and experienced professional to lead the implementation of personalized learning supports for students with disabilities. As the Senior Manager, Student Accessibility and Inclusion, you will be responsible for developing and implementing strategies to increase student retention and success.Key...
-
Student Support and Wellbeing Officer
4 weeks ago
Wollongong, New South Wales, Australia University of Wollongong Full timeJob Title:Student Support and Wellbeing Reception OfficerJob Summary:The University of Wollongong is seeking a highly skilled and experienced Student Support and Wellbeing Reception Officer to provide reception and administrative support for the Student Wellbeing and Academic Support Services.Key Responsibilities:Provide high-quality and efficient...
-
Student Support and Wellbeing Officer
4 weeks ago
Wollongong, New South Wales, Australia University of Wollongong Full timeJob Title:Student Support and Wellbeing Reception OfficerJob Summary:The University of Wollongong is seeking a highly skilled and experienced Student Support and Wellbeing Reception Officer to provide administrative support for the Student Wellbeing and Academic Support Services.Key Responsibilities:Provide high-quality and efficient administration of the...
-
Wollongong, New South Wales, Australia University of Wollongong Full timeJob SummaryThe University of Wollongong seeks a highly skilled and experienced professional to lead the implementation of personalized learning supports for students with disabilities. As the Senior Manager, Student Accessibility and Inclusion, you will be responsible for developing and implementing strategies to increase student retention and success.Key...
-
Counsellor - Student Life
1 month ago
Wollongong, New South Wales, Australia University of Wollongong Full timeStudent Life CounsellorJoin the University of Wollongong as a Student Life Counsellor and contribute to enhancing the student experience. As a key member of the student wellbeing team, you will provide individual and group counselling services to students, utilising a trauma-informed, strengths-based approach.Key Responsibilities:Provide short-term...
-
Wollongong, New South Wales, Australia University of Wollongong Full timeJob SummaryThe University of Wollongong seeks a Senior Manager, Student Accessibility and Inclusion to lead the implementation of personalized learning supports for students with disabilities.Key ResponsibilitiesDevelop and implement strategies to increase student retention and successCollaborate with faculties and departments to embed universal design...
-
Wollongong, Australia UOW Pulse Full timeAbout Us UOW Pulse is a not-for-profit organisation that enhances campus life for students and staff through events, entertainment and experiences. We work across a diverse range of outlets and commercial sectors to provide and deliver a memorable experience for the entire UOW community. UOW Pulse is a proud Child Safe Organisation. We take the safety of...
-
Student Accessibility and Inclusion Specialist
4 weeks ago
Wollongong, Australia University of Wollongong Full timeStudent Life - Permanent/continuing, part-time or full-time appointment (28 - 35 hours per week) - Level 6/7: $88,865 - $110,039 (pro rata) + 17% superannuation The Student Accessibility & Inclusion Specialist provides specialised support to students with disabilities or medical conditions at the University of Wollongong (UOW), helping them confidently...
-
Student Accessibility and Inclusion Specialist
3 weeks ago
Wollongong, New South Wales, Australia University of Wollongong Full timeJob SummaryThe University of Wollongong is seeking a highly skilled and experienced Student Accessibility and Inclusion Specialist to join our team. As a key member of our student support services, you will provide expert advice and support to students with disabilities or medical conditions, helping them to succeed in their studies and achieve their...
-
Student Housing Support Officer
2 months ago
Wollongong, Australia University of Wollongong Full timeDivision of Student Life - Permanent/continuing, full-time appointment - Level 6/7: $88,865 - $110,039 + 17% superannuation UOW Student Residence are looking for an experienced professional with both local real estate/property management experience and a passion for customer service. The Student Housing Support Coordinator works closely with students to...
