Customer Service Front Office

3 weeks ago


Kilsyth, Australia Henkel Full time

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

**Dare to make an impact?**

**YOUR ROLE**:

- Ensuring all orders are processed and dispatched accurately and efficiently.
- Liaise with Demand Planning and Warehouse teams to ensure stock availability
- Assist account managers in supporting Henkel customers and troubleshooting
- Ensure all procedures and company policies are followed.
- Provide Henkel customers with the highest possible standard of service.
- Provide exceptional direct customer service through problem solving, processing customer enquiries and prioritising orders.
- Experience working in a high volume and fast paced environment.
- Maintain the database and ensure consistent accuracy.

**YOUR SKILLS**:

- Minimum of 2 years' customer services experience, preferably in similar manufacturing environment
- Excellent English written and verbal communication skills.
- High level of SAP capability required.
- Excellent attention to detail essential
- Ability to problem solve, prioritise, adapt, and achieve results within strict deadlines.
- Ability to handle challenging situations with a level head and a sensitive approach.
- Intermediate to advanced skills in MS Office, Outlook.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

**JOB ID**: 23055873

**Contract & Job type**: Full Time, Regular



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