Contact Centre Platform and Systems Specialist

3 months ago

Brisbane, Australia Great Southern Bank Full time

**About the role**

As the Contact Centre Platform and Systems Specialist, you will work closely with the Contact Centre Enablement team along with stakeholders across the business including Product, Digital, Operations, Frontline Team Managers, and Frontline team members to provide efficient and effective support and management for systems and platforms and partners.

**About you**
- Experience with contact centre systems and platform - Min 2 years (mandatory)
- Experience with tools such as Microsoft Office 365, Power Apps and SharePoint.
- Experience with mentoring and training team members on use of systems, processes, and methodology.
- Excellent verbal and written communication skills coupled with strong stakeholder management skills.
- High level oral and written communication skills including excellent negotiation, conflict resolution and problem-solving skills and the capacity to build and maintain positive relationships.
- Excellent troubleshooting/problem solving skills
- Strong time management skills
- Basic understanding of the ITIL framework
- IT experience in the Finance sector is desirable
- Responsive, resilient and persistent, with the ability to work well under pressure
- Customer-centric and a strong communicator - you love helping others
- Proactive, organised, efficient, a fast-learner and results-driven
- Able to work with mínimal supervision, take initiative and make the most of existing resources to provide solutions

**What’s in it for you?**

We want you to make an impact. You can be part of a growing and innovative organisation, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game.

You will be able to make a bigger difference with us While we might be a bit smaller than the majors, your circle of influence is infinitely greater. You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.

We believe that investing in our people is central to upholding our great culture. To help you be at your best, we provide a collaborative, flexible and supportive working environment that helps you balance career, family, health and the things you love doing. We have a variety of employee benefits that you can access from discounted financial and insurance products, a variety of leave options, and benefits and incentives covering, health, wellness and lifestyle options. Read more about these exciting benefits on our careers site
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected._ _We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers._ _We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._
- #LI-Hybrid_

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