Workplace Specialist

7 months ago

Brisbane, Australia FIRST CONTACT Full time

Location: Brisbane Salary: AUD Industry Standards

**Who is First Contact?**

First Contact is the leading Corporate Concierge and Workplace Services provider in Australia, with five-star customer service at the heart of what we do. First Contact works with premium companies within the Government, banking, finance, telecommunications sectors (plus many more), to deliver the customer service component of their business.

As a service professional you thrive on making someone else’s day a little better You welcome the tenants of the building with a big smile, you are ready to assist them wherever necessary & you naturally engage at all levels.

As the name suggests, you are the ‘First Contact’ for our clients

**What is the role?**

We currently have an opportunity for a Workplace Specialist (Mailroom Officer) to join our dynamic team in the Brisbane CBD. This is a fast-paced position that will see you provide first class service to one of our Government Clients. You will need to be an energetic, positive, and passionate people person, who will be responsible for representing our client’s values and brand by providing exceptional customer service. The role is based within a premium corporate office within the Brisbane CBD and has a Monday to Friday, corporate hours work schedule.

**What will be involved in your day to day tasks?**
- Receipt, sorting and delivering all incoming mail items in accordance to set timeframes
- Collection, scanning and distribution of all outgoing mail items in accordance to set timeframes
- Working closely with protective services, including X raying of incoming parcels
- Maintaining solid product, system and procedural knowledge of all lines of the standard and non-standard parcel and mail processes
- Proactively following up on situations required where customers are tracking parcels or mail, exhausting all avenues to meet customer’s expectations and seek resolve
- Seek opportunities to implement process improvements and/or refine current practices as they may be to enhance the Customer experience and monitor own quality of work
- Provide a service level beyond the tenant’s expectations to go above and beyond
- Look for ways to improve the tenant's experience of working within the building.
- Ad-hoc facilities and business services requests
- This position requires periods of walking, standing, sitting and some manual handling.

**What you will bring to the role**:

- Discretion and confidentiality and the ability to build a high level of trust
- Ability to work autonomously, while being self motivated and driven
- Attentive ability to anticipate client needs
- Ability to create lasting impressions and meaningful relationships
- Immaculate presentation and grooming standards

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