Business Systems Analyst

3 hours ago

Brisbane, Queensland, Australia Flight Centre Full time
About the Role

We are seeking a highly skilled Business Analyst to join our team at Flight Centre Travel Group. As a Business Analyst, you will play a critical role in driving efficiencies across internal processes and improving technology platforms and products.

Key Responsibilities
  • Gather and document business requirements and translate them into functional specifications
  • Participate in and contribute to the Business Analyst Community of Practice
  • Develop use cases and process flows to support the development of software solutions
  • Conduct stakeholder interviews to understand business needs and pain points
  • Collaborate with stakeholders to ensure that project objectives are aligned with business goals
  • Facilitate communication between business and technical teams
  • Participate in user acceptance testing and ensure that solutions meet business requirements
  • Develop and maintain system documentation and training materials
Requirements
  • 3-5 years professional experience in a business analyst role, ideally in a Generalist or System role
  • The ability to bridge the gap between our technical development solutions and the front-end problems
  • Experience with a Customer Data Platform, or experience within a SAAS environment
  • Experience within travel or retail industry or other internet-scale environments
  • Background knowledge in discipline areas such as, requirements gathering process, design and architecture
  • Analytical skills and problem-solving skills
  • Knowledge in business process re-engineering and improvement
  • Strong facilitation skills
  • Good quality documentation skills, both technical and non-technical
  • Attention to detail and effective organisation and time management skills
  • Strong business acumen and critical thinking skills
What We Offer
  • Standard business hours, however, may require outside of hours due to Global nature
  • Tick destinations off your bucket list with our discounts on travel and accommodation
  • Employee Share Scheme through Equate Plus
  • Access to in-house financial and health services, and internal 24/7 gym
  • Receive ongoing training and professional development through the Flight Centre Landing
  • Preference for internal progression through Brightness of Future: Employees have the right to see a clear pathway to achieving career ambitions
  • Global career opportunities in a network of brands and businesses at your fingertips
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs
  • Various social events to promote networking, the celebration of wins, and sometimes just for fun (Global Gathering Portugal)
About Us

At Flight Centre Travel Group, our purpose is to 'open up the world for those who want to see'. We are a global travel retailer with a network of brands and businesses across 20+ countries. We offer genuine opportunities for people to grow and evolve, and we celebrate the wins and empower our people to find their Brightness of Future.

We value diversity and inclusivity, and we encourage you to come as you are. We are a family (we call ourselves Flighties), and we are committed to creating an inclusive and diverse workplace that supports your unique identity.

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