Contact Centre Specialist
2 months ago
About the Company:
Our client, a leading banking organization, is dedicated to fostering a positive and supportive work environment. They uphold their company values, ensuring they shine through in all customer interactions.
About the Position:
As a Contact Centre Consultant, you will be at the forefront of delivering exceptional service to customers. Your primary responsibilities will include handling inbound enquiries through various channels.
Key Responsibilities:
- Liaise with customers through inbound verbal and written communication.
- Investigate transactional issues for customers, displaying a high level of empathy.
- Participate in quality assurance programs to achieve overall quality and productivity.
- Outbound calling to follow up activities with current and potential customers.
- Adjust to regular changes to legislation and governing bank operations.
- Participate in staff training and development as required.
About You:
- Extensive customer service experience
- Prior contact centre experience (highly desirable but not required)
- High levels of attention to detail and computer proficiency
- An ability to investigate, problem solve and follow up queries
- A genuine interest in developing a long-term career
Benefits:
- Focused Training Program for 6-8 weeks, with one-on-one mentoring
- Internal career progression opportunities accessible
- Highly supportive and fun team environment
- Above market superannuation and other staff benefits
Requirements:
- Australian Citizenship or Permanent Residency
- Security Clearance prior to commencement
-
Contact Centre Specialist
1 month ago
Brisbane, Queensland, Australia DFP Recruitment Services Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Contact Centre Consultant. As a key member of our team, you will be responsible for delivering exceptional service to our customers through various communication channels.Key ResponsibilitiesHandle inbound customer enquiries via phone, email, and other...
-
Contact Centre Specialist
3 weeks ago
Brisbane, Queensland, Australia DFP Recruitment Services Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Contact Centre Consultant. As a key member of our team, you will be responsible for delivering exceptional service to our customers through various communication channels.Key ResponsibilitiesHandle inbound enquiries and provide timely and effective solutions...
-
Contact Centre Specialist
2 weeks ago
Brisbane, Queensland, Australia DFP Recruitment Services Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Contact Centre Consultant. As a key member of our team, you will be responsible for delivering exceptional service to our customers through various communication channels.Key ResponsibilitiesProvide high-quality customer service through inbound verbal and...
-
Veterinary Radiation Oncology Specialist
2 weeks ago
Brisbane, Queensland, Australia Brisbane Veterinary Specialist Centre Full timeLead Radiation Oncology Specialist for Veterinary PatientsWe are seeking a highly skilled and experienced Radiation Oncology Specialist to join our team at the Brisbane Veterinary Specialist Centre, a leading specialist veterinary hospital in Brisbane, Australia.About the Role:Provide expert radiation oncology services to veterinary patientsCollaborate with...
-
Veterinary Radiation Oncology Specialist
4 weeks ago
Brisbane, Queensland, Australia Brisbane Veterinary Specialist Centre Full timeLead Radiation Oncology Specialist for Brisbane Veterinary Specialist CentreWe are seeking a highly skilled and experienced Radiation Oncology Specialist to join our team at the Brisbane Veterinary Specialist Centre, a leading specialist veterinary hospital in Brisbane, Australia.About the RoleWe are looking for a Radiation Oncologist or a Dual Boarded...
-
Contact Centre Specialist
3 days ago
Brisbane, Queensland, Australia Talentpath Full timeAbout the RoleWe are seeking a skilled Contact Centre Specialist to join our team, supporting clients in class actions and personal injury cases. This role requires exceptional empathy, resilience, and strong call control skills.ResponsibilitiesReceive and respond to incoming calls and emails from clients with patience and understanding.Guide clients through...
-
Contact Centre Team Leader
4 weeks ago
Brisbane, Queensland, Australia Qscan Radiologic Clinics Full timeAbout the OpportunityWe are seeking an experienced Contact Centre Team Leader to lead our team across two locations. The successful candidate will be responsible for driving exemplary customer experience, leading and managing the team, and collaborating effectively with other departments.Key ResponsibilitiesDrive Customer Experience: Ensure timely response...
-
Veterinary Radiation Oncology Specialist
2 weeks ago
Brisbane, Queensland, Australia Brisbane Veterinary Specialist Centre Full timeWe are seeking a highly skilled Veterinary Radiation Oncology Specialist to join our team at the Brisbane Veterinary Specialist Centre.The ideal candidate will have a strong background in veterinary oncology and radiation therapy, with a passion for delivering exceptional patient care.As a Radiation Oncologist for Veterinary Care, you will be responsible for...
-
Veterinary Radiation Oncology Specialist
2 months ago
Brisbane, Queensland, Australia Brisbane Veterinary Specialist Centre Full timeAbout UsBrisbane Veterinary Specialist Centre (BVSC) is a leading specialist veterinary hospital in Australia, dedicated to providing exceptional care to pets and their families.Our TeamWe are a values-driven, purpose-built specialist veterinary hospital supported by an after-hours emergency and critical care service, with a culture of providing specialty...
-
Contact Centre Team Leader
1 month ago
Brisbane, Queensland, Australia Qscan Radiologic Clinics Full timeAbout the OpportunityWe are seeking an experienced Contact Centre Team Leader to lead our team across two locations. The successful candidate will be responsible for driving exemplary customer experience, leading and managing the team, and collaborating effectively with other departments.Key Responsibilities:Drive Customer Experience: Ensure timely response...
-
Contact Centre Team Leader
3 weeks ago
Brisbane, Queensland, Australia Qscan Radiologic Clinics Full timeAbout the OpportunityWe are seeking an experienced Contact Centre Team Leader to lead our team across two locations. The successful candidate will be responsible for driving exemplary customer experience, leading and managing the team, and collaborating with other departments to ensure efficient customer service systems and processes.Key...
-
Veterinary Radiation Oncology Specialist
1 month ago
Brisbane, Queensland, Australia Brisbane Veterinary Specialist Centre Full timeAbout the RoleWe are seeking a highly skilled Veterinary Radiation Oncology Specialist to join our team at the Brisbane Veterinary Specialist Centre.The successful candidate will be responsible for providing expert care to our patients, working closely with our experienced team of veterinarians, technicians, and nurses.Key ResponsibilitiesDeliver...
-
Transformation Manager
1 week ago
Brisbane, Queensland, Australia Allianz Australia Full timeAbout the RoleWe are seeking a highly skilled Transformation Manager to lead the transformation of our Contact Centre technologies. As a key member of our team, you will be responsible for defining, shaping, and managing the roadmap for Contact Centre technologies from inception to implementation and maintenance.You will build close relationships with...
-
Transformation Manager
3 days ago
Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full timeWe're seeking a skilled Transformation Manager to lead our Contact Centre technology roadmap and drive seamless integration and high performance.This role requires close relationships with internal stakeholders to understand challenges, leverage insights, and identify opportunities for capability uplift, automation, and enhanced user experience.As a...
-
Contact Centre Team Leader
1 month ago
Brisbane, Queensland, Australia Qscan Radiologic Clinics Full timeAbout the OpportunityWe are seeking an experienced Contact Centre Team Leader to lead our team across 2 locations, primarily based at Clayfield. You will be responsible for driving exemplary customer experience, leading and managing team members, and overseeing daily operations across all contact centre channels.Key ResponsibilitiesDrive customer experience:...
-
Foreign Exchange Specialist
3 weeks ago
Brisbane, Queensland, Australia Flight Centre Travel Group Full time{"h1": "Unlock Your Potential as a Foreign Exchange Consultant at Flight Centre Travel Group", "p": "Are you passionate about travel and eager to make a difference in the lives of customers? Do you have a knack for numbers and a flair for customer service? We're looking for a talented Foreign Exchange Consultant to join our team at Flight Centre Travel...
-
Foreign Exchange Specialist
3 weeks ago
Brisbane, Queensland, Australia Flight Centre Travel Group Full time{"h1": "Unlock Your Potential as a Foreign Exchange Consultant at Flight Centre Travel Group", "p": "Are you passionate about travel and eager to make a difference in the lives of customers? Do you have a knack for numbers and a flair for customer service? We're looking for a talented Foreign Exchange Consultant to join our team at Flight Centre Travel...
-
Finance and Risk Management Specialist
1 day ago
Brisbane, Queensland, Australia Flight Centre Travel Group Full timeJob Title: Finance and Risk Management SpecialistAbout the Role:As a key member of the Flight Centre Travel Group team, this role is responsible for providing comprehensive payment solutions and risk management services to support the company's global operations.We are seeking a highly skilled and experienced professional to lead our payment operations and...
-
Call Centre Specialist
2 months ago
Brisbane, Queensland, Australia Weploy Full timeAbout WeployWe are a leading provider of call centre services, offering a range of opportunities for experienced customer service professionals.Job SummaryWe are seeking a skilled Call Centre Specialist to join our team in Brisbane. As a Call Centre Specialist, you will be responsible for handling a high volume of inbound queries through various channels,...
-
Global Treasury Specialist
1 week ago
Brisbane, Queensland, Australia Flight Centre Travel Group Full timeTreasury Operations OverviewThe Global Treasury Specialist will be responsible for managing all Treasury Back Office operations and FX payments, ensuring settlements, post-deal execution processes, and FX payments are completed effectively and in accordance with daily deadlines.Key ResponsibilitiesManage Treasury confirmation and settlement tasks, including...