Contact Centre Specialist

2 months ago


Brisbane, Queensland, Australia DFP Recruitment Services Full time

About the Company:

Our client, a leading banking organization, is dedicated to fostering a positive and supportive work environment. They uphold their company values, ensuring they shine through in all customer interactions.

About the Position:

As a Contact Centre Consultant, you will be at the forefront of delivering exceptional service to customers. Your primary responsibilities will include handling inbound enquiries through various channels.

Key Responsibilities:

  • Liaise with customers through inbound verbal and written communication.
  • Investigate transactional issues for customers, displaying a high level of empathy.
  • Participate in quality assurance programs to achieve overall quality and productivity.
  • Outbound calling to follow up activities with current and potential customers.
  • Adjust to regular changes to legislation and governing bank operations.
  • Participate in staff training and development as required.

About You:

  • Extensive customer service experience
  • Prior contact centre experience (highly desirable but not required)
  • High levels of attention to detail and computer proficiency
  • An ability to investigate, problem solve and follow up queries
  • A genuine interest in developing a long-term career

Benefits:

  • Focused Training Program for 6-8 weeks, with one-on-one mentoring
  • Internal career progression opportunities accessible
  • Highly supportive and fun team environment
  • Above market superannuation and other staff benefits

Requirements:

  • Australian Citizenship or Permanent Residency
  • Security Clearance prior to commencement


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