Aps6 & Aps5 Ministerial and Parliamentary

6 days ago

Canberra, Australia Chandler Macleod Full time

**Location***
- Canberra, Australian Capital Territory
- **Category***
- Executive
- **Salary**
- $55.24 AUD - $60.26 AUD Hourly
- **Posted**
- 29-Apr-2024
- **Work type**
- Full Time
- **Contact**
- Jess Kaur
- **Reference**
- BH-160109
-Our client is seeking to engage APS5 & APS6 Ministerial and Parliamentary Complaints Officers.
**Location**: Canberra, ACT
**Contract Length**: 12 months
**Pay rate**: APS6 -$60.26/Hourly (excluding super)
APS5 - $55.24/Hourly (excluding super)
**Eligibility/Security Requirement**:Australian Citizenship**

**APS5 Complaints Officers**

**Responsibilities of the role include but are not limited to**:

- Managing complaints and participant incidents, including assessing, recording, resolving, and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing, and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.

**APS6 Complaints Officers**

**Responsibilities of the role include but are not limited to**:

- Developing guidance materials and support processes to assist team members and other Agency business areas in dealing with complaints.
- Leading and supporting team members to effectively manage complaints within expected timeframes.
- Managing complaints and participant incidents, including assessing, recording, resolving, and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Managing correspondence, briefing, and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.

**Key skills required for role**:

- Working a MP Office, Parl Min Branch within Government
- Previous experience in a complaints or compliance role
- Resilient, flexible, organized, attention to detail, empathetic, high analytical skills, proficient in word and Excel, ability to work proactively, ability to work autonomously and as part of a team. Ability to manage a high caseload of work, meet deadlines and prioritize work in line with risk and complaint due dates.
- Participant/Complaints Phone contact is mandatory for this role.
Please Note - The due date for this submission is **15/05/2024.

  • Aps6 & Aps5 Ministerial and Parliamentary

    1 week ago

    Canberra, ACT, Australia Chandler Macleod Full time

    Location Canberra, Australian Capital Territory- Category Executive- Salary- $55.24 AUD - $60.26 AUD Hourly- Posted 29Apr2024- Work type Full Time- Contact Jess Kaur- Reference BH160109Our client is seeking to engage APS5 & APS6 Ministerial and Parliamentary Complaints Officers.Location: Canberra, ACTContract Length: 12 monthsPay rate: APS6 -$60.26/Hourly...

  • Ministerial and Parliamentary Positions

    3 weeks ago

    Canberra, Australia Department of Agriculture & Water Resources Full time

    APS4, APS5, APS6 and EL1 - Various Australian Government departments - Canberra, ACT Ministerial and Parliamentary positions play a critical role in supporting parliamentary activities for departments and portfolio Ministers’ offices. Services include processing and handling ministerial documents, coordination of departmental appearances at Senate...

  • Aps5 Ministerial and Parliamentary Officer

    2 months ago

    Canberra, Australia Chandler Macleod Full time

    **Location*** - Canberra, Australian Capital Territory - **Category*** - Executive - **Salary** - $55.24 AUD - $55.24 AUD Hourly - **Posted** - 13-Feb-2024 - **Work type** - Full Time - **Contact** - Jess Kaur - **Reference** - BH-157028 -As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record...

  • Aps5 Ministerial and Parliamentary Officer

    4 weeks ago

    Canberra, Australia Chandler Macleod Full time

    **Location*** - Canberra, Australian Capital Territory - **Category*** - Executive - **Salary** - $55.24 AUD - $55.24 AUD Hourly - **Posted** - 13-Feb-2024 - **Work type** - Full Time - **Contact** - Jess Kaur - **Reference** - BH-157028 -As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record...

  • Aps6 Ministerial and Parliamentary Officer

    3 weeks ago

    Canberra, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** AU$0.00 - AU$60 per hour + Super **Job Type** Contract **Ref** BBBH101832_1684203956 **Contact** Connie Tong **Posted** about 5 hours ago - **Contract Term: 12 Months plus possible extension**: - ** Hybrid working option (Maximum 2 days working from home)** Our client is seeking for an **APS6...

  • Aps5 Ministerial and Parliamentary Officer

    3 weeks ago

    Canberra, Australia DFP Recruitment Services Full time

    **Job description**: **APS5 Ministerial and Parliamentary Officer** - ** $55.24 per hour + super**: - ** Canberra, Deakin - Brand New Office**: - ** 12-month contract**: - ** Hybrid with Flexible Work Arrangements** **The Organisation** This Government body works with people with disability, providers, and the community to deliver nationally consistent,...

  • Aps5 Ministerial and Parliamentary Officer

    1 week ago

    Canberra, ACT, Australia Chandler Macleod Full time

    Location Canberra, Australian Capital Territory- Category Executive- Salary- $55.24 AUD - $55.24 AUD Hourly- Posted 13Feb2024- Work type Full Time- Contact Jess Kaur- Reference BH157028As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over...

  • Ministerial and Parliamentary and Complaints

    5 days ago

    Canberra, Australia Chandler Macleod Full time

    **Location*** - Canberra, Australian Capital Territory - **Category*** - Executive - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 30-Apr-2024 - **Work type** - Full Time - **Contact** - Jess Kaur - **Reference** - BH-160117-11 -Our client is seeking to engage APS5 & APS6 Ministerial and Parliamentary Complaints Officers. **Location**: Canberra,...

  • Aps5 Ministerial and Parliamentary Officer

    1 week ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:APS5 Ministerial and Parliamentary Officer- $55.24 per hour + super:- Canberra, Deakin Brand New Office:- 12-month contract:- Hybrid with Flexible Work ArrangementsThe OrganisationThis Government body works with people with disability, providers, and the community to deliver nationally consistent, responsive, and effective regulation of...

  • Aps5 Ministerial Officer

    5 days ago

    Canberra, Australia DFP Recruitment Services Full time

    **Job description**: **APS5 Ministerial Officer** - **$55 Ph + Super**: - **12 month contract with possibility of extension**: - **City location** **About the Branch** The Parliamentary, Ministerial and FOI Branch manages the relationship between the Agency and the Minister’s Office. It supports the Agency in meeting the Minister’s objectives and...

  • Aps 5 and Aps 6

    2 weeks ago

    Canberra, Australia Department of Veterans' Affairs Full time

    Salary Range: $88,923 - $110,982 + Attractive Superannuation The Ministerial, International & Stakeholder Relations Branch includes the Ministerial & Parliamentary Support Section, the International & Stakeholder Relations Section and the Information Access Unit. The Branch coordinates, supports and provides quality assurance services for the Minister, the...

  • Aps5 Ministerial Officer

    1 week ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:APS5 Ministerial Officer- $55 Ph + Super:- 12 month contract with possibility of extension:City locationAbout the BranchThe Parliamentary, Ministerial and FOI Branch manages the relationship between the Agency and the Minister's Office. It supports the Agency in meeting the Minister's objectives and priorities by providing timely, objective...

  • Aps5 Ministerial and Parliamentary Officer

    3 weeks ago

    Canberra, Australia HAYS Full time

    6-month non-ongoing with a government department as a APS5 Ministerial and Parliamentary Officer **Your new company** **Your new role** - Proactively engage with key internal and external stakeholders. - Monitor the quality of Ministerial products provided to the Ministers’ Offices. - Maintain exceptional service delivery standards to appropriately...

  • Aps5 Ministerial Support Officer

    2 weeks ago

    Canberra, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** Super **Job Type** Contract **Ref** BBBH102943_1687144021 **Contact** Connie Tong **Posted** about 5 hours ago - **Contract Term: 12 Months plus possible extension**: - ** Hybrid working option (Maximum 2 days working from home)** Our client is seeking for an **APS5 Ministerial Support Officer**...

  • Aps6 Ministerial and Parliamentary Officer

    3 weeks ago

    Canberra, Australia Chandler Macleod Full time

    As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking...

  • Aps6 Ministerial/parliamentary Officers

    4 weeks ago

    Canberra, Australia HAYS Full time

    **Your new company** *** This vibrant independent department sitting within a larger Federal Government Department, aims to protect our border through the monitoring of people and goods moving in and out of Australia. Safety and Security of our border is critical to this body's vision to help ensure a strong economy. **Your new role** Your passion for...

  • Legal Policy Officers

    2 weeks ago

    Canberra, Australia Adaptbl Full time

    **Legal Policy Officers** **(APS5** **, APS6 and EL1** **)** **About the roles** An anticipated 6 - 12 month contract is on offer. **_Please note: only Australian citizens with the ability to obtain and maintain a Baseline clearance can be considered for these roles._** **Duties** **at the APS5 and APS6 level***: - Support the development of policy and...

  • Aps5/aps6 Policy Officers

    3 weeks ago

    Canberra, Australia HAYS Full time

    Exciting opportunity for an experienced APS5 or APS6 Policy Officer **Your new company** This large Federal Government Department is seeking an APS5 and an APS6 Policy Officer for a labour hire contract until the end of the financial year with a possibility of an extension. **Your new role** In this role, you will work in a team environment to assist in...

  • Freedom of Information

    3 weeks ago

    Canberra, Australia DFP Recruitment Services Full time

    **Job description**: **Freedom of Information - APS4 | APS5 | APS6** - ** Multiple Roles**: - ** Canberra, Deakin - Brand New Office**: - ** 12-month contract (Labour Hire)**: - ** APS4 $43.82 | APS5 $55.24 | APS6 $60.26 - hourly rates + superannuation** **The Organisation** This Government body works with people with disability, providers, and the...

  • Aps5 Ministerial Support Officer

    2 weeks ago

    Canberra, Australia Chandler Macleod Full time

    As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking...