Aps6 & Aps5 Ministerial and Parliamentary

1 week ago

Canberra, ACT, Australia Chandler Macleod Full time

Location

  • Canberra, Australian Capital Territory
-
Category

  • Executive
-
Salary
- $55.24 AUD - $60.26 AUD Hourly
-
Posted

  • 29Apr2024
-
Work type

  • Full Time
-
Contact

  • Jess Kaur
-
Reference

  • BH160109
  • Our client is seeking to engage APS5 & APS6 Ministerial and Parliamentary Complaints Officers.

Location:
Canberra, ACT

Contract Length: 12 months

Pay rate:
APS6 -$60.26/Hourly (excluding super)
APS5 - $55.24/Hourly (excluding super)

Eligibility/Security Requirement:
Australian Citizenship**
APS5 Complaints Officers

Responsibilities of the role include but are not limited to:

  • Managing complaints and participant incidents, including assessing, recording, resolving, and referring as required.
  • Managing escalated complaints and ensuring strict deadlines are met.
  • Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
  • Coordinating correspondence, briefing, and reporting functions for the Complaints Team.
  • Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch's strategic objectives.

APS6 Complaints Officers

Responsibilities of the role include but are not limited to:

  • Developing guidance materials and support processes to assist team members and other Agency business areas in dealing with complaints.
  • Leading and supporting team members to effectively manage complaints within expected timeframes.
  • Managing complaints and participant incidents, including assessing, recording, resolving, and referring as required.
  • Managing escalated complaints and ensuring strict deadlines are met.
  • Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
  • Managing correspondence, briefing, and reporting functions for the Complaints Team.
  • Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch's strategic objectives.

Key skills required for role:

  • Working a MP Office, Parl Min Branch within Government
  • Previous experience in a complaints or compliance role
  • Resilient, flexible, organized, attention to detail, empathetic, high analytical skills, proficient in word and Excel, ability to work proactively, ability to work autonomously and as part of a team. Ability to manage a high caseload of work, meet deadlines and prioritize work in line with risk and complaint due dates.
  • Participant/Complaints Phone contact is mandatory for this role.
Please Note - The due date for this submission is **15/05/2024.

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